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Configure the Group of Users That Can Be Contacted

 

Applies to: Exchange Server 2013, Exchange Online

Topic Last Modified: 2012-12-09

You can specify the group of users that callers can contact when calling into a Unified Messaging (UM) auto attendant. By default, callers can contact users within the same dial plan that's associated with the UM auto attendant. However, you can change the grouping of users to allow callers to transfer calls or send voice messages to users who are located in the organization’s address book or to a specific set of users.

For additional management tasks related to UM auto attendants, see Manage a UM Auto Attendant.

  • Estimated time to complete: Less than 1 minute.
  • You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.
  • Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM Dial Plan.
  • Before you perform these procedures, confirm that a UM auto attendant has been created. For detailed steps, see Create a UM Auto Attendant.
  • For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard Shortcuts in the Exchange Admin Center.
tipTip:
Having problems? Ask for help in the Exchange forums. Visit the forums at: Exchange Server, Exchange Online, or Exchange Online Protection.
  1. In the EAC, navigate to Unified Messaging > UM dial plans. In the list view, select the UM dial plan you want to change, and then click Edit Edit Icon.
  2. On the UM Dial Plan page, under UM Auto Attendants, select the UM auto attendant you want to configure, and then click Edit Edit Icon.
  3. On the UM Auto Attendant page > Address book and operator access, under Options for searching the address book, choose from the following options:
    • In this dial plan only   Select this option to allow callers who connect to the UM auto attendant to locate and contact users who are in the dial plan associated with the UM auto attendant.
    • In the entire organization   Select this option to allow callers who connect to the UM auto attendant to locate and contact anyone listed in the organization’s address book. This includes all users who are mailbox-enabled.
  4. Click Save.

This example sets the scope of the users that callers can contact to all users in the organization’s address book on a UM auto attendant named MyUMAutoAttendant.

Set-UMAutoAttendant -Identity MyUMAutoAttendant -ContactScope GlobalAddressList
 
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