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Enable or disable sending voice messages from Outlook Voice Access

 

Applies to: Exchange Server 2013, Exchange Online

Topic Last Modified: 2012-12-13

You can enable Outlook Voice Access users to send voice mail messages to other UM-enabled users who are associated with the same dial plan, or prevent them from doing so.

By default, this setting is enabled. If you disable this setting, Outlook Voice Access users that call into an Outlook Voice Access number won’t be able to send voice messages to users within the same dial plan.

For additional tasks related to UM dial plans, see UM dial plan procedures.

  • Estimated time to complete: Less than 1 minute.

  • You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging permissions topic.

  • Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.

  • For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

TipTip:
Having problems? Ask for help in the Exchange forums. Visit the forums at: Exchange Server, Exchange Online, or Exchange Online Protection..

  1. In the EAC, navigate to Unified Messaging > UM dial plans.

  2. In the list view, select the UM dial plan you want to change, and then click Edit Edit icon.

  3. On the UM dial plan page, click Configure.

  4. In Transfer & search, under Allow callers to, select Leave voice messages without ringing a user’s phone to allow sending voice messages. If you want to prevent sending voice messages for users, clear this setting.

  5. Click Save.

This example enables Outlook Voice Access users associated with the UM dial plan named MyUMDialPlan to send voice messages to users associated with the same dial plan.

Set-UMDialPlan -identity MyUMDialPlan -SendVoiceMsgEnabled $true

This example prevents Outlook Voice Access users associated with the UM dial plan named MyUMDialPlan from sending voice messages to users associated with the same dial plan.

Set-UMDialPlan -identity MyUMDialPlan -SendVoiceMsgEnabled $false
 
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