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Configure the Input Failures Before Disconnect on a UM Dial Plan

Topic Last Modified: 2011-03-19

You can configure the number of times that users who call in to a subscriber access number can enter incorrect data before they're disconnected. This setting applies to both Outlook Voice Access users and unauthenticated callers who use directory search.

The following are examples of types of data that are considered incorrect:

  • A caller requests an extension number that isn't found in the system
  • The system can't locate the user's extension number to transfer the call
  • A caller presses a menu option that isn't valid.

The value of this setting can be from 1 through 20. For most organizations, this value should be set to the default of three attempts. Setting this value too low may prematurely disconnect callers.

Looking for other management tasks related to UM dial plans? Check out Managing UM Dial Plans.

A UM dial plan has been created. For detailed steps, see Create a UM Dial Plan.

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging Permissions topic.

  1. In the console tree, navigate to Organization Configuration > Unified Messaging.
  2. In the work pane, on the UM Dial Plans tab, select the UM dial plan you want to manage, and then click Properties in the action pane.
  3. On the dial plan Properties page, click the Settings tab.
  4. Under Input failures before disconnect, enter the number of times that callers can enter incorrect data before they're disconnected.
  5. Click OK to save your changes.

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging Permissions topic.

This example sets the input failures before disconnect to 5 on a UM dial plan named MyUMDialPlan.

Set-UMDialPlan -identity MyUMDialPlan -InputFailuresBeforeDisconnect 5

For more information about syntax and parameters, see Set-UMDialplan.

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