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Configure the Recording Idle Time-Out Value on a UM Dial Plan

 

Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2012-07-23

You can specify the number of seconds of silence that the system allows when a voice message is being recorded before the call is ended. For most organizations, this value should be set to the default: 5 seconds.

This value can be set from 2 through 10. Setting this value too low can cause the system to disconnect callers before they've finished leaving their voice messages. Setting this value too high allows lengthy silences in voice messages.

Looking for other management tasks related to Unified Messaging (UM) dial plans? Check out Managing UM Dial Plans.

A UM dial plan has been created. For detailed steps, see Create a UM Dial Plan.

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging Permissions topic.

  1. In the console tree, navigate to Organization Configuration > Unified Messaging.

  2. In the work pane, on the UM Dial Plans tab, select the UM dial plan you want to manage, and then click Properties in the action pane.

  3. On the dial plan Properties page, click the Settings tab.

  4. Under Recording idle time-out (sec), enter the number of seconds of silence that the system allows when a voice message is being recorded before the call is ended.

  5. Click OK to save your changes.

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging Permissions topic.

This example sets the recording idle time-out value to 10 for a UM dial plan named MyUMDialPlan.

Set-UMDialPlan -identity MyUMDialPlan -RecordingIdleTimeout 10

For more information about syntax and parameters, see Set-UMDialplan.

After you've configured the recording idle time-out value, you may also want to:

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