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Enable or Disable Call Transfers to Users on a UM Dial Plan

 

Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2012-07-23

You can enable or disable call transfer to a user who's associated with a Unified Messaging (UM) dial plan. By default, this option is enabled, and lets users associated with the dial plan transfer calls to users in the same UM dial plan. After you select this check box, you can set the group of users to whom callers can transfer by selecting the option you want under the Callers can contact section on this page. If you disable the Allow callers to transfer to users option and disable the Allow callers to send voice messages setting, the options under Callers can contact will also be disabled.

Looking for other management tasks related to UM dial plans? Check out Managing UM Dial Plans.

A UM dial plan has been created. For detailed steps, see Create a UM Dial Plan.

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging Permissions topic.

  1. In the console tree, navigate to Organization Configuration > Unified Messaging.

  2. In the work pane, on the UM Dial Plans tab, select the UM dial plan you want to manage, and then click Properties in the action pane.

  3. On the dial plan Properties page, click the Settings tab.

  4. Under Allow callers to transfer to users, clear or select the check box. If you select this option, under Callers can contact, specify the people to whom users can transfer calls.

  5. Click OK to save your changes.

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging Permissions topic.

This example prevents users from transferring calls for a UM dial plan named MyUMDialPlan.

Set-UMDialPlan -identity MyUMDialPlan -AllowDialPlanSubscribers $false>

For more information about syntax and parameters, see Set-UMDialplan.

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