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Enable or prevent transferring calls from Outlook Voice Access

 

Applies to: Exchange Server 2013, Exchange Online

Topic Last Modified: 2013-02-22

You can enable Outlook Voice Access users to transfer calls to a user who's associated with a Unified Messaging (UM) dial plan, or prevent them from doing so. By default, both this option and the Leave voice messages without ringing a user’s phone option are enabled, so that Outlook Voice Access users can transfer calls to users in the same UM dial plan and leave voice messages for them. This setting only applies to Outlook Voice Access users who have entered their PIN and are authenticated.

For additional tasks related to UM dial plans, see UM dial plan procedures.

  • Estimated time to complete: Less than 1 minute.

  • You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging permissions topic.

  • Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.

  • For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

TipTip:
Having problems? Ask for help in the Exchange forums. Visit the forums at: Exchange Server, Exchange Online, or Exchange Online Protection..

  1. In the EAC, navigate to Unified Messaging > UM dial plans. In the list view, select the UM dial plan that you want to change, and then click Edit Edit icon.

  2. On the UM Dial Plan page, click Configure.

  3. In transfer & search, under Allow callers to, select the check box next to transfer to users to enable callers to transfer calls to other users within the dial plan. If you want to prevent Outlook Voice Access users from transferring calls to users, clear this check box.

  4. Click Save.

This example enables Outlook Voice Access users to transfer calls to users in the same dial plan on a UM dial plan named MyUMDialPlan.

Set-UMDialPlan -identity MyUMDialPlan -AllowDialPlanSubscribers $true

This example prevents Outlook Voice Access users from transferring calls to users in the same dial plan on a UM dial plan named MyUMDialPlan.

Set-UMDialPlan -identity MyUMDialPlan -AllowDialPlanSubscribers $false
 
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