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Enable or Disable Directory Lookups for a UM Auto Attendant

 

Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2012-07-23

You can enable directory lookups so that callers who call in to a Unified Messaging (UM) auto attendant can look up names in the directory. This setting is enabled by default. If this setting is disabled, callers won't be able to search the directory for a specific person using touchtone or voice commands.

Looking for other management tasks related to UM auto attendants? Check out Managing UM Auto Attendants.

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

  1. In the console tree, navigate to Organization Configuration > Unified Messaging.
  2. In the work pane, on the UM Auto Attendants tab, select the UM auto attendant.
  3. In the action pane, click Properties.
  4. In the auto attendant Properties window, click the General tab, and then select or clear the Auto attendant is enabled for directory lookups check box.
  5. Click OK to accept your changes.

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

This example disables directory lookups on a UM auto attendant named MyUMAutoAttendant.

Set-UMAutoAttendant -Identity MyUMAutoAttendant -NameLookupEnabled $false

For more information about syntax and parameters, see Set-UMAutoAttendant.

After you enable or disable directory lookups on a UM auto attendant, you may also want to:

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