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Configure Protected Voice Mail from Authenticated Callers

 

Applies to: Exchange Server 2013, Exchange Online

Topic Last Modified: 2013-02-22

You can configure Unified Messaging to answer an incoming call, and then determine whether it will apply protection to voice mail messages by using encryption. When a voice message is protected:

  • The message is marked as Private in Microsoft Outlook and Outlook Web App.
  • The voice message can be opened only by the intended recipient of the voice message.
  • The recipient can reply to the voice message, but can't forward it to someone who wasn't included on the original voice message.

This setting applies to voice messages sent to UM-enabled users when they don't answer their phone. This setting also applies when callers sign in to their mailbox using Outlook Voice Access, and then create and send a voice message.

For additional management tasks related to Protected Voice Mail procedures, see Protected Voice Mail Procedures.

  • Estimated time to complete: Less than 1 minute.
  • You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM mailbox policies" entry in the Unified Messaging Permissions topic.
  • Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM Dial Plan.
  • Before you perform these procedures, confirm that a UM mailbox policy has been created. For detailed steps, see Create a UM Mailbox Policy.
  • For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard Shortcuts in the Exchange Admin Center.
tipTip:
Having problems? Ask for help in the Exchange forums. Visit the forums at: Exchange Server, Exchange Online, or Exchange Online Protection.
  1. In the EAC, navigate to Unified Messaging > UM dial plans. In the list view, select the UM dial plan you want to modify, and then click Edit Edit Icon.
  2. On the UM Dial Plan page, under UM Mailbox Policies, select the UM mailbox policy you want to manage, and then click Edit Edit Icon.
  3. On the UM Mailbox Policy page > Protected voice mail, under Protect voice message from authenticated callers, select one of the following options:
    • None   Use this setting when you don't want protection applied to any voice messages sent to UM-enabled users.
    • Private   Use this setting when you want Unified Messaging to apply protection only to voice messages that have been marked as private by the caller.
    • All   Use this setting when you want Unified Messaging to apply protection to all voice messages, including those not marked as private.
  4. Click Save.

This example protects voice messages from all authenticated callers on the UM mailbox policy MyUMMailboxPolicy.

Set-UMMailboxPolicy -identity MyUMMailboxPolicy ProtectAuthenticatedVoiceMail -All
 
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