Excel Services Application memory allocation failed - Event 5256 (SharePoint Server 2010)

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Applies to: SharePoint Server 2010 Enterprise

Alert Name:   Excel Services Application memory allocation failed

Event ID:   5256

Summary:   The server for Excel Services Application is responsible for loading, refreshing, and recalculating workbooks, and maintaining user session state. The server for Excel Services Application failed to allocate memory.

Symptoms:   One or more of the following symptoms might appear:

  • Users cannot create sessions and so cannot view workbooks in their browser.

  • Existing user sessions may stop responding and cause open workbooks in the browser to stop responding.

  • This event appears in the event log: Event ID: 5256 Description: Access Memory Allocation failed. [Session: <session ID> User: user name]

Cause:   One or more of the following might be the cause:

  • The server for Excel Services Application has reached capacity and the server cannot allocate more memory resources.

  • The server for Excel Services Application has experienced an unexpected failure and cannot allocate new memory.

Resolution:   Evaluate whether servers are sufficient to support user load

  • Before you perform any corrective steps, evaluate whether you have enough Excel Services Application server computers to support the user load.

Resolution:   Restart the Server Machine

  • Restart the Excel Services Application server computer.