Troubleshoot volume activation for Office 2013
Updated: August 20, 2013
Summary: Explains how to troubleshoot common errors for KMS, MAK, or Active Directory-based activation of Office 2013.
Applies to: Office 2013
Audience: IT Professionals
Setting up volume activation with Office 2013 by using Key Management Service (KMS) or Multiple Activation Key (MAK) can be challenging. Use these steps to troubleshoot the most common issues.
Many of the solutions include running the Office Software Protection Platform script (ospp.vbs), which you can find in the %installdir%\Program Files\Microsoft Office\Office15 folder of the client computer. You have to run it at the command prompt with administrative permissions. You can also use the Software License Manager script (Slmgr.vbs) to configure and manage volume activation. For detailed information about these scripts, see Tools to manage Office 2013 volume activation.
In this article:
KMS activation issues
This section lists common activation issues with Office 2013 KMS.
The client activation request count on the Office 2013 KMS host is not high enough for client computers to activate
The Office 2013 KMS host server will not activate any clients until after it has received requests from at least five clients. The client computers get a notification to activate every two hours until the request count is high enough. At that time, the activation will occur.
To resolve this, you can try:
To trigger activation manually on the KMS client, run ospp.vbs /act at the command prompt.
If you’re not sure how many activation requests have been sent to the KMS host server, on the server, open the command prompt with administrative permissions, and run this command:
cscript slmgr.vbs /dlv 2E28138A-847F-42BC-9752-61B03FFF33CD
For more information about slmgr.vbs and ospp.vbs, see Tools to manage Office 2013 volume activation.
KMS host error codes
To troubleshoot the most commonly encountered error codes, see Troubleshoot Office 2013 Volume Activation Support.
MAK activation issues
This section lists common issues with MAK activation for Office 2013.
The Office 2013 client does not activate when it is connected to the network through an authenticated proxy
You have to be connected to the Internet to use MAK activation. However, if your Internet connection requires authentication, MAK activation won’t work and you’ll have to activate over the telephone. For more information about this issue, see Knowledge Base article 921471: Activation fails when you try to activate Windows over the Internet.
How to get the text for activation error codes
Error codes help you troubleshoot activation issues. If you see a dialog box that contains an activation notification, an error code is usually displayed at the lower corner. You can then run ospp.vbs /ddescr together with the error code to see the text of the error message. The text will help you better understand the issue and what to do to fix it.
Another way to obtain an error code is to run ospp.vbs /act on the client computer to manually activate Office. If activation fails, an error code will be shown.
Other activation issues
Office 2013 Volume License Pack installation incorrectly says you’ve installed Preview
When you first install the Microsoft Office 2013 Volume License Pack, you may see a dialog box that is labeled Microsoft Office 2013 Volume License Pack Preview. "Preview" is incorrect: the final release version of Office 2013 is installed correctly, and functionality isn’t affected. A workaround isn’t required.
Licensing information is not updated on the client
To display licensing information for Office applications on the KMS client, on the File menu, choose Account.
If you see a notification that product activation is required even though you know that Office 2013 is in the licensed state, restart the application.
The client applications can be in this state because Office 2013 was activated by using ospp.vbs /act or the Volume Activation Management Tool (VAMT). In these cases, you must restart any Office 2013 applications to complete the activation.
Generic Volume License Keys (GVLKs) for Office 2013
All Office 2013 volume-licensed products have a Generic Volume License Key (GVLK) preinstalled to activate against an Office 2013 KMS host. If you entered a MAK key for a product and you want to change the activation method back to KMS, use the appropriate KMS client GVLK. For more information, see Generic Volume License Keys for KMS and Active Directory activation. The recommended way to enter the key is by using the Volume Activation Management Tool, VAMT. You can also use ospp.vbs /inpkey to enter the key.
For Office 2013 suites, only one key is required for all the products in the suite. For example, if you use Office Professional Plus, you must enter only the Office Professional Plus 2013 key for the complete suite. For a complete listing of the keys, see Generic Volume License Keys for KMS and Active Directory activation.
August 20, 2013
Updated content to be easier to scan and added information about a support website.
February 5, 2013