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Concierge 1.0 SP1

Download: Microsoft Surface Concierge 1.0 SP1 (requires Microsoft Surface 1.0 SP1)

Microsoft Surface Concierge is a mapping application where you can create maps and menus for users to navigate, and you can highlight specific locations, such as your venue locations and locations in the surrounding area. Users can browse locations by categories, view the locations on a map, browse the map, and find driving directions to the locations. Concierge is a commercial production-quality application that you can deploy in your venue.

Concierge 1.0 SP1 is optimized to run on Microsoft Surface 1.0 SP1. With increased international support, users can view Concierge 1.0 SP1 in the following locations and languages:

  • United States and Canada (en-US)

  • United Kingdom (en-GB)

  • France (fr-FR)

  • Germany (de-DE)

  • Spain (es-ES)

  • Italy (it-IT)

For more information about the Concierge application, see the Concierge 1.0 SP1 Help documentation that is included with the Concierge download package. To configure Concierge, you can use the Concierge Administration tool to set up and customize the maps, points of interests, and other features of Concierge.

The rest of topic includes:

Concierge Overview

In Concierge, users interact with a card screen and a map screen.

Card Screen

When users open Concierge, Concierge displays the card screen. The card screen includes a map and different types of "cards" that users can interact with:

  • Category cards list locations (called points of interest) for a specific category (for example, Restaurants or Bars & Clubs).

  • The map card opens the map screen, which displays points of interests. (Users can also open the map from category cards.)

  • Location cards include information about individual points of interest (for example, Coho Winery or Alpine Ski House).

  • The search card enables users to search for the points of interest that you set up.

  • The Reset button (The Reset button) moves all the cards back to their original locations.

An example of the card screen

You can customize the card screen in the following ways:

  • Create category cards (for example, Restaurants and Entertainment).

  • Create subcategory filters for each category (for example, Restaurant subcategories might include Fast Food, Pizza, and Steak Houses).

  • Decide which locations to include as points of interest and which categories and subcategories those locations fit in.

  • Decide what location cards for specific points of interest should appear on the card screen (for example, Fourth Coffee or Woodgrove Bank).

  • Add slide shows to point of interest cards.

Map Screen

Users can touch the map card on the card screen or interact with category cards to open the map screen. On the map screen, users can do the following:

  • Explore the map.

  • Switch between an illustrated road map that includes street names and an aerial map that is made from satellite images.

  • Find their current location by going to the You are here location on the map.

  • Find more information about a point of interest on the map.

  • View a custom map that you associated with a point of interest on the Microsoft Virtual Earth map.

  • Get driving directions from their current location to a point of interest.

  • Print their directions. (This feature is an optional feature that you can enable.)

  • Go back to the card screen.

An example view of the map screen

Users can explore a map by panning it, rotating it, and zooming in and out. Users can touch a point of interest to open a location card with information and images. On a location card, users can touch the Get directions button (The Get directions buttons) to receive directions to the point of interest from their current location (the You are here location). If you enable and set up a printer, users can print their directions. They can also touch the Back button (The Back button) to go back to the card screen.

When you configure Concierge, you can recommend points of interest. Recommended points of interest are the only points of interest that appear on the map when users touch the map card on the card screen.

Example Concierge Scenarios

You can use the Concierge application to highlight locations around your venue, and you can highlight attractions inside your venue. For example, if your venue is an airport, you might highlight the layout of the airport (including all the shops and attractions) and all the local sites around the airport. If your venue is a mall, you might include categories to divide the stores, but you might also include a custom category for the larger stores in the mall, highlighting specific departments in each store.

The following scenarios describe some example scenarios.

Scenario 1: Theme Park

A user approaches a Microsoft Surface unit in a hotel next to a theme park. She opens Concierge and taps the map card to open the main map. The screen changes to the Microsoft Virtual Earth map that displays some of the recommended locations outside and around the theme park. She sees that one of those locations on the Virtual Earth map is for the theme park. She taps the location to open a card that includes information about the park and a button to open a map of the park. She opens the map of the theme park to get a quick overview. She then exits the park map and taps the Close this map button to return to the Virtual Earth map, and then she taps the Back button to go back to the card screen.

There are custom category cards on the card screen (new category cards that feature each land within the theme park). One of those category cards is named Future Land, after a land in the theme park. She taps the card to open it. The Future Land points of interest are divided into subcategories that include Rides, Restaurants, Shops, and Restrooms. She taps a ride and goes to the custom Future Land map (all the locations in the Future Land category open on the Future Land map).

Later, she is in Future Land and approaches a Microsoft Surface unit. She opens Concierge and taps the map card to open the main map. The screen changes to a custom map of Future Land that was set as the main map. The map shows the recommended attractions inside Future Land. After browsing the map, she then taps the Close this map button to go back to the card screen. Instead of the Future Land category card, there is now a card titled "Outside the Park." She taps that card and opens several categories. She opens the Restaurant subcategory, taps a restaurant, and then taps Show on a map to see the restaurant on the Virtual Earth map.

Scenario 2: Casino

A user approaches a Microsoft Surface unit in a casino. He opens Concierge and taps the map card to open the main map. The screen changes to a custom map with the casino's floor plan that displays some of the recommended shows and attractions. He taps one location. A card opens to show that it is a comedy show. He then taps the Close this map button to go back to the card screen. There are custom category cards on the card screen (new category cards that feature other locations). One of those category cards is named after a nearby casino, and another category is named "Local Night Clubs." He taps that category, he chooses the "Jazz Club" subcategory, he taps a particular club, and then he taps Show on a map to see the club on a Virtual Earth map.

Scenario 3: Store

A user approaches a Microsoft Surface unit in a store that sells devices. She opens Concierge, opens a category card for the phone section of the store, taps a subcategory that is a brand name of phones, taps the specific phone, and then taps Show on a map on the phone's card. The screen changes to a floor map of the store. She sees detailed information about the phone and knows exactly where the phone is in the store.

Scenario 4: Cruise Ship

A user approaches a Microsoft Surface unit on the upper deck of a cruise ship. He opens Concierge and taps the map card to open the main map. The screen changes to a custom map with the ship’s upper deck floor plan that displays the recommended shows and attractions. He taps one location. A card opens to show that it is a casino. He then taps the Close this map button to go back to the card screen.

There are custom category cards on the card screen. One of those custom category cards is named "Lower Deck." He taps that category, he chooses the "Restaurant" subcategory, he taps a restaurant, and then he taps Show on a map to see the restaurant on a custom map of the lower deck. He then taps the Close this map button to go back to the card screen.

He taps another custom category card titled "Bermuda." Because the cruise ship is stopping in Bermuda, he wants to see what his options are. While the Shops subcategory is opened, he taps Show all locations on a map. A Virtual Earth map opens and shows all the recommended shops in a coastal town in Bermuda.

Customizing Concierge for Your Business

Concierge creates an opportunity for businesses to engage users and sponsor partners through a unique, interactive experience that uses Microsoft Surface. Users can navigate maps and menus, browse locations by categories, directly search for locations, view local attractions and other locations on a map, and find and print directions. Customize the Concierge application to create a return on investment, increase customer satisfaction, and differentiate from competition in the industry.

Customize the Concierge application in the following ways:

  • Deliver brand awareness with a customized background image and with a logo on point of interest cards and several screens in the application.

  • Create a unique customer experience by including customized category and subcategory names, card colors, icon images, points of interest background images, and category card background images.

  • Customize the application for each Microsoft Surface unit by adding locations or points of interest and specific text and images for each location.

  • Create marketing opportunities by adding other branches of the business, partner locations, or co-branded venues as points of interest and by including images, videos, or slide shows on the cards.

  • Achieve flexibility by selecting the Microsoft Virtual Earth map or a custom map as the main map. With the Virtual Earth map, add custom maps (such as the floor plan of a building) and link them to locations on the Virtual Earth map.

  • Deliver functionality by enabling users to print directions and view customized print messages on the screen.

  • Increased reach through international support for operating systems beyond English and viewing in several international markets.

  • Easier installation and configuration through updated administrative features and an individual Concierge 1.0 SP1 installer.

Did you find this information useful? Please send us your suggestions and comments.

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