Event ID 1588 — File Share Resource Availability

Applies To: Windows Server 2008 R2

Clients can access folders and files on a clustered file server only when the corresponding file share resource is available.

Event Details

Resolve

Check shared folder accessibility and the state of Server service

To confirm that a shared folder is accessible and the Server service is started, review the following:

• If you do not currently have Event Viewer open, see "Opening Event Viewer and viewing events related to failover clustering." If the event contains an error code that you have not yet looked up, see "Finding more information about error codes that some event messages contain." When reviewing the event messages, be sure to look for errors related to the Server service, this file share, or the storage that hosts the file share.
• Confirm that the Server service is started on the node. For more information, see "Opening Services and viewing or restarting the Server service."
• Check whether the shared folder exists and is accessible to clients.
• Use performance tools such as Performance Monitor to check on whether the server is running out of resources. To open Reliability and Performance Monitor, click Start, click Administrative Tools, and then click Reliability and Performance Monitor. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Yes.
• Check to see if any file system filter drivers have been recently added or changed (for example, with antivirus software or encryption software). If so, reconfigure the system so that the drivers do not block access to the clustered resource.

To perform the following procedures, you must be a member of the local Administrators group on each clustered server, and the account you use must be a domain account, or you must have been delegated the equivalent authority.

Opening Services and viewing or restarting the Server service

To open Services and view or restart the Server service:

1. If Server Manager is not already open, click Start, click Administrative Tools, and then click Server Manager. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Yes.
2. In the console tree, expand Configuration, and then click Services.
3. In the center pane, right-click the Server service, and then click Properties.
4. View the status of the service. If needed, start or restart the service by clicking Start or by clicking Stop and then Start.

Opening Event Viewer and viewing events related to failover clustering

To open Event Viewer and view events related to failover clustering:

1. If Server Manager is not already open, click Start, click Administrative Tools, and then click Server Manager. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Yes.
2. In the console tree, expand Diagnostics, expand Event Viewer, expand Windows Logs, and then click System.
3. To filter the events so that only events with a Source of FailoverClustering are shown, in the Actions pane, click Filter Current Log. On the Filter tab, in the Event sources box, select FailoverClustering. Select other options as appropriate, and then click OK.
4. To sort the displayed events by date and time, in the center pane, click the Date and Time column heading.
5. To clear the filter so that you can view other events, in the Actions pane, click Clear filter.

Finding more information about the error codes that some event messages contain

To find more information about the error codes that some event messages contain:

1. View the event, and note the error code.
2. Look up more information about the error code in one of two ways:

   • Search System Error Codes (https://go.microsoft.com/fwlink/?LinkId=83027).

   • Click Start, point to All Programs, click Accessories, click Command Prompt, and then type:

     NET HELPMSG errorcode

Verify

Verify that the clustered file server can come online, and observe whether additional events are logged regarding resources in the clustered file server.

To perform the following procedures, you must be a member of the local Administrators group on each clustered server, and the account you use must be a domain account, or you must have been delegated the equivalent authority.

To verify that a clustered file server can come online:

1. To open the failover cluster snap-in, click Start, click Administrative Tools, and then click Failover Cluster Management. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
2. In the Failover Cluster Management snap-in, if the cluster you want to manage is not displayed, in the console tree, right-click Failover Cluster Management, click Manage a Cluster, and then select or specify the cluster that you want.
3. If the console tree is collapsed, expand the tree under the cluster you want to manage, and then expand Services and Applications.
4. Click the clustered file server that you want to view. In the center pane, view the status of the clustered file server and its associated resources. As needed, expand one or more visible resources until you see all the clustered resources you want to view.
5. To bring a clustered file server online, in the console pane, right-click it, and then click Bring this service or application online. You can observe the status of the associated clustered resources as the Cluster service attempts to bring them online.

Related Management Information

File Share Resource Availability

Failover Clustering