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Document conversion load balancer unavailable (SharePoint 2010 Products)

SharePoint 2010
 

Applies to: SharePoint Server 2010

Topic Last Modified: 2010-01-06

Alert Name:   Document conversion load balancer unavailable

Event ID:   None

Summary:   The Document Conversions Load Balancer Service manages the availability of document converters. Stopping the service stops the document conversion process and turns off the Document Conversions Launcher Service. To resume the document conversion process, you must restart the Document Conversions Load Balancer Service, and then start the Document Conversions Launcher Service.

Symptoms:   One or more of the following symptoms might appear:

  • Documents are not being converted.

  • Only one server seems to be converting documents.

  • The Document Conversions Load Balancer Service is not running.

Cause:   The Document Conversions Load Balancer Service is no longer running. This can occur when an administrator unintentionally stops the service or the server runs out of RAM.

noteNote
You must be a member of the Farm Administrators SharePoint group to perform the following task.
Resolution:   Restart the Document Conversions Load Balancer Service
  1. On the SharePoint Central Administration Home page, in the System Settings section, click Manage services on server.

  2. On the Services on Server page, click Document Conversions Load Balancer Service.

  3. In the Select Server section, verify that the server that you want is selected. If it is not selected, on the Server menu, click Change Server.

  4. On the Select Server page, click the name of the server on which you want to run the Document Conversions Load Balancer Service.

  5. In the Communication Scheme section, select the scheme that you want the load balancer to use for communication. The default is http.

  6. In the Port Number section, type the port number that you want the load balancer to use for communication. Choose a port number that is not used by other services on the server, but which is open in the firewall on the server.

  7. Click OK.

Resolution:   Restart the Document Conversions Launcher Service
  1. On the SharePoint Central Administration Home page, in the System Settings section, click Manage services on server.

  2. On the Services on Server page, click Document Conversions Launcher Service.

  3. In the Select Server section, verify that the server that you want is selected. If it is not selected, on the Server menu, click Change Server.

  4. On the Select Server page, click the name of the server on which you want to run the Document Conversions Launcher Service.

  5. In the Communication Scheme section, select the scheme that you want the launcher to use for communication. The default is http.

  6. In the Port Number section, type the port number that you want the launcher to use for communication. Choose a port number that is not used by other services on the server, but which is open in the firewall on the server.

  7. Click OK.

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