PerformancePoint Services - login failed - Events 5 6 37 45 (SharePoint Server 2010)
Applies to: SharePoint Server 2010, PerformancePoint Services
Alert Name: Performance Point-login failed
Event ID: 5, 6, 37, and 45
Summary: PerformancePoint Services in Microsoft SharePoint Server 2010 uses an unattended service account for data connectivity integration. PerformancePoint Services uses this account to access data sources on behalf of the user who is running or creating a dashboard. When the user creates a data source and does not select Per-user Identity for authentication, the data source connection will run as the unattended service account.
Symptoms: One or more of the following events appears in the event log:
Event ID: 5 Description: Shared account is misconfigured.
Event ID: 6 Description: Data source shared account is misconfigured.
Event ID: 37 Description: Data Source cannot get Windows identity.
Event ID: 45 Description: Get unattended service account password failed.
Cause: One or more of the following might be the cause:
The unattended service account is set to an account that is not valid or is configured incorrectly.
The Secure Store is not accessible. For more information about resolving this problem, see Secure Store could not retrieve master encryption key - Event 7535 (SharePoint Server 2010).
Resolution: Confirm the unattended service account settings
Verify that the user account that is performing this procedure is a member of the Farm Administrators group.
On the Central Administration Home page, click Application Management.
On the Application Management page, in the Service Applications section, click Manage service applications.
On the Manage Service Applications page, click the name of the PerformancePoint Services service application.
On the Manage PerformancePoint Services page, click PerformancePoint Service Application Settings.
On the PerformancePoint Service Application Settings page, verify that the user account is correct by typing a domain user name and password in the Secure Store and Unattended Service Account section, and then clicking OK.
Resolution: Confirm the application pool account
Verify that the user account that is performing this procedure is a member of the Farm Administrators group.
On the Central Administration Home page, click Application Management.
On the Application Management page, in the Service Applications section, click Manage service applications.
On the Manage Service Applications page, select the name of the PerformancePoint Services service application, and then click Properties in the ribbon.
On the Edit PerformancePoint Service Application page, in the Application Pool section, verify that the application pool account is correct.