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MOF Companion Guides

Published: January 5, 2010   |   Updated: July 12, 2012

 

Download MOF Companion Guides

Launch the download of MOF and the Private Cloud.

Launch the download of Service Management for the Private Cloud.

Launch the download of Best Practices for Service Vendor Management.

Launch the download of Bridging from MOF Guidance to Microsoft Products.

Launch the download of Continuous Improvement: A MOF Companion Guide.

Launch the download of Cross Reference ITIL V3 and MOF 4.0.

Launch the download of MOF to COBIT/Val IT Comparison and Cross-Implementation Guide.

Launch the download of MOF Service Mapping.

Launch the download of Planning for Software-plus-Services.

Launch the download of Service Management for the Private Cloud.

Launch the download of Using MOF for ISO/IEC 20000.

Launch the download of Using Standard Changes to Improve Provisioning: A MOF Companion Guide.

Learn more about MOF Extended Guidance.

Overview

MOF companion guides are intended to help IT pros and business and technical decision makers perform IT-related activities effectively and cost-efficiently, seamlessly aligning IT and business goals. Each guide applies MOF 4.0 principles to specific activities—making MOF’s guidance even more practical and usable.

MOF Companion Guides

  • New - MOF and the Private Cloud. You’ve created a private cloud, and everything seems to be up and running. But, how do you know it’s running well and that you’re getting the most out of your investment? This guide will show you how to manage and operate a private cloud so that you can maximize its benefits.

    Launch the download of MOF and the Private Cloud.

  • Service Management for the Private Cloud

    This white paper will help organizations take advantage of service management principles to maximize benefits of the private cloud. Most of the principles of IT service management (ITSM) apply to the private cloud, with some differences in how they apply. Service level management is more important than ever because of the private cloud’s emphasis on self-service, and the interdependency of its components. Service catalogs also play a big role in a cloud environment because of the importance of letting users know what is available, at what costs, and at what service levels. Apply service management to get several benefits out of the private cloud, such as elasticity, scalability, automation, and reduced time to market. This white paper walks through each case and addresses relevant decisions as applied to the cloud.

    Launch the download of Service Management for the Private Cloud.

  • Best Practices for Service Vendor Management. This companion guide covers the basics of service vendor management and details how the use of service agreements (SLAs, OLAs, and UCs) can foster effective working relationships, placing special emphasis on the added challenges that arise with external relationships. The best practices outlined in this guidance encourage relationships that are coordinated, positive, and responsive.

    Launch the download of Best Practices for Service Vendor Management.

  • Bridging from MOF Guidance to Microsoft Products. The MOF/Microsoft products companion guide bridges the gap between high-level service management processes and real-world application by clearly outlining how to apply MOF concepts using Microsoft products. The best practices outlined in this guidance will help facilitate collaboration between IT process and IT technology professionals, and make it easier to achieve improved service management outcomes in a timely manner. 

    Launch the download of Bridging from MOF Guidance to Microsoft Products.

  • Continuous Improvement: A MOF Companion Guide. This guide provides a process-focused look at how to improve service management. It will help IT pros understand what continuous improvement is, identify needed changes and initiate improvements, and follow a four-step continuous improvement approach to maturing services and processes. The guidance makes a case for the business value of improving services and describes the roles and responsibilities involved in planning and implementing continuous improvement changes.

    Launch the download of Continuous Improvement: A MOF Companion Guide.

  • Cross Reference ITIL V3 and MOF 4.0. This guide compares the similarities and differences between two of the leading service management frameworks—the IT Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF). The guide provides background information on IT Service Management (ITSM), introduces ITIL and MOF, and then discusses the two frameworks’ alignment, cross-referencing, and application. It will enhance readers’ understanding of the main characteristics of these frameworks and how they align.

    Launch the download of Cross Reference ITIL V3 and MOF 4.0.

  • MOF to COBIT/Val IT Comparison and Cross-Implementation Guide. This guide connects MOF, COBIT, and Val IT, enabling IT operations managers and professionals to understand how to best meet the mounting challenge of managing IT services in a way that appropriately demonstrates compliance. This guide will ultimately help users understand how MOF aligns with and supports the governance frameworks as well as the vital role MOF plays in integrating governance, risk, and compliance capabilities into the daily operations of delivering quality and reliable IT services.

    Launch the download of the MOF to COBIT/Val IT Comparison and Cross-Implementation Guide.

  • MOF Service Mapping. This guide—an extension of the Business/IT Alignment Service Management Function (SMF)—is intended to introduce the content, structure, development, usage, and benefits of service maps. Service maps are graphical representations of a technology service that illustrate the various components that rely on the successful delivery of that service.

    Launch the download of MOF Service Mapping.

  • Planning for Software-plus-Services. This guide provides a framework for considering and planning a software-plus-service strategy, using concise guidance and implementation strategies from MOF 4.0 core content. The guide will help enable you to make informed, cost-effective decisions and choose a qualified service provider. The steps outlined in this guide will help you evaluate how software-plus-services can best help your organization.

    Launch the download of Planning for Software-plus-Services.

  • Service Management for the Private Cloud

    This white paper will help organizations take advantage of service management principles to maximize benefits of the private cloud. Most of the principles of IT service management (ITSM) apply to the private cloud, with some differences in how they apply. Service level management is more important than ever because of the private cloud’s emphasis on self-service, and the interdependency of its components. Service catalogs also play a big role in a cloud environment because of the importance of letting users know what is available, at what costs, and at what service levels. Apply service management to get several benefits out of the private cloud, such as elasticity, scalability, automation, and reduced time to market. This white paper walks through each case and addresses relevant decisions as applied to the cloud.

    Launch the download of Service Management for the Private Cloud.

  • Using MOF for ISO/IEC 20000. This guide will help IT management, staff, and service providers to understand ISO/IEC 20000 requirements and help them use MOF as a means to streamlined and efficient implementation. The guide enables users to take informed steps toward certification, make cost-reducing process improvements, and increase organizational efficiency and flexibility. Ultimately, the steps outlined in this guide will help an organization meet ISO/IEC 20000 requirements and deliver effective IT services.

    Launch the download of Using MOF for ISO/IEC 20000.

  • Using Standard Changes to Improve Provisioning: A MOF Companion Guide. This application of MOF guidance introduces the standard change process—using provisioning as a sample scenario—and demonstrates how to use standard changes to reduce the time, labor, and money required for provisioning. The guide will help organizations understand the benefits of using a streamlined standard change process for provisioning servers and clients; it also outlines the process for executing standard changes.

    Launch the download of Using Standard Changes to Improve Provisioning: A MOF Companion Guide

Related Downloads

Join the Beta

Microsoft Operations Framework supporting content guidance documents may be available as beta releases on the Connect Web site. These are open beta downloads. To join the MOF beta, follow these steps:

  1. Visit the Microsoft Connect website at https://connect.microsoft.com/InvitationUse.aspx?ProgramID=1880&InvitationID=MOFH-TMBV-G4GW&SiteID=14
  2. Sign in using a valid Windows Live ID to continue to the Invitations page.
  3. Scroll down to Microsoft Operations Framework.

If you have not previously registered with Microsoft Connect, you might be required to do so before continuing with the invitation process.

If the link in step 1 does not work for you, copy and paste the link into the Web browser address bar.

Learn More

For more information, visit www.microsoft.com/MOF.

Feedback

Please send questions or comments about this guide to mof@microsoft.com.

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