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Reporting Features and Troubleshooting Tools

Office 365
 

Applies to: Office 365

Topic Last Modified: 2014-03-20

Microsoft Exchange Online offers a variety of reporting features both in and out of the Exchange admin center (EAC).

Exchange Online customers can access reports in the Office 365 admin center, by downloading an Excel reporting workbook, or by using Web services.

There are reports on the Reports page in the Microsoft Office 365 admin center that provide summary information about mailboxes and groups. For example, one report lists the number of groups created and deleted by day, week, month, or year. There are also summary reports for new and deleted mailboxes, and active and inactive mailboxes. Additionally, the Reports page in the Microsoft Office 365 admin center contains messaging data reports, which provide summary information about message traffic, spam and malware detections, and messages affected by Exchange Transport Rules or Data Loss Prevention (DLP) policies.

For more information about reports in the Office 365 admin center, see Monitoring, Reporting, and Tracing in Exchange Online.

You can use the Excel 2013 reporting workbook to view both summary and detailed email protection reports from Office 365. The workbook allows deeper analysis on the summary data through the use of filters and slicers. This allows you to take different views of the summarized data. If you see a trend or anomaly in the summary data, you can then click through from the summary to detail tabs to view the individual messages that contributed to the summary. For more overview information and links to download and install the workbook, see the following download page. For information about how to use the workbook, see Mail Protection Reports Using the Excel Reporting Workbook.

Access to both summary and detailed reports about mailboxes, groups, and messaging data is available by using the REST/OData Tenant Reporting Web service, which is a programmatic interface that enables you to create custom reports. For more information, see Office 365 Reporting Web Services.

The following reporting features and troubleshooting tools are available in the Exchange admin center.

The message trace feature enables you as an administrator to follow email messages as they pass through your Exchange Online service. It helps you determine whether a targeted email message was received, rejected, deferred, or delivered by the service. This lets you efficiently answer your users’ questions and troubleshoot mail flow issues, and alleviates the need to contact technical support for assistance.

ImportantImportant:
For troubleshooting general issues and trends, use the reporting tools to obtain such data. For single point specifics where details are needed about a message, use the message trace tool. If a message is delivered to a mailbox, the Delivery Reports feature can give you additional information, for example, about Inbox rules and getting the overall picture of the delivery status for a distribution list.

For more information about the message trace feature, see Trace an Email Message.

Delivery Reports is a message tracking tool that you can use to search for delivery status on email messages sent to or from users in your organization's address book, with a certain subject. You can track delivery information about messages sent by or received from any specific mailbox in your organization. The content of the message body isn't returned in a delivery report, but the subject line is displayed in the results. You can track messages for up to 14 days after they were sent or received.

NoteNote:
Delivery Reports tracks messages sent by people using the Microsoft Outlook or Outlook Web App email clients. It doesn't track messages sent from POP or IMAP email clients, such as Windows Mail, Outlook Express, or Mozilla Thunderbird.

For more information about Delivery Reports, see Track Messages with Delivery Reports.

You can use audit logging to troubleshoot configuration issues by tracking specific changes made by administrators and to help you meet regulatory, compliance, and litigation requirements. Exchange Online provides two types of audit logging:

  • Administrator audit logging records any action performed by an administrator. This can help you troubleshoot configuration issues or identify the cause of security-related or compliance-related problems.

  • Mailbox audit logging records whenever a mailbox is accessed by someone other than the person who owns the mailbox. This can help you determine who has accessed a mailbox and what they’ve done.

For more information about audit logging, see Auditing Reports.

You can use these reports to monitor and troubleshoot Unified Messaging (UM) in your Exchange Online organization. For more information, see Run Reports for Voice Mail Calls.

 

Feature

Exchange Server 2013

Office 365 Small Business

Office 365 Small Business Premium

Office 365 Midsize Business

Office 365 Enterprise E1

Office 365 Education A2

Office 365 Government G1

Office 365 Enterprise E3

Office 365 Education A3

Office 365 Government G3

Office 365 Enterprise E4

Office 365 Education A4

Office 365 Government G4

Office 365 Enterprise K1

Office 365 Government K1

Office 365 admin center Reports

No

No

No

Yes

Yes

Yes

Yes

Yes

Excel Reporting Workbook

No

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Web Services Reports

No

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Message Trace

No

Yes

Yes

Yes 1

Yes

Yes

Yes

Yes 1

Delivery Reports

Yes

Yes 1

Yes 1

Yes 1

Yes

Yes

Yes

Yes 1

Auditing Reports

Yes

Yes 1

Yes 1

Yes 1

Yes

Yes

Yes

Yes 1

Unified Messaging Reports

Yes

No

No

No

No

Yes

Yes

No

NoteNote:
1   Only accessible via direct access to the Exchange admin center (EAC) management interface.

 

Feature

Exchange Server 2013

Exchange Online Plan 1

Exchange Online Plan 2

Exchange Online Kiosk

Office 365 admin center reports

No

Yes

Yes

Yes

Excel Reporting Workbook

No

Yes

Yes

Yes

Web Services Reports

No

Yes

Yes

Yes

Message Trace

No

Yes

Yes

Yes 1

Delivery Reports

Yes

Yes

Yes

Yes 1

Auditing Reports

Yes

Yes

Yes

Yes 1

Unified Messaging Reports

Yes

Yes

Yes

No

NoteNote:
1   Only accessible via direct access to the Exchange admin center (EAC) management interface.

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