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Troubleshooting Issues When You Use the Discovery Wizard to Install an Agent

Applies To: System Center Operations Manager 2007

Installing an Operations Manager 2007 agent by using the Discovery Wizard is generally referred to as a push installation. When you receive an alert related to a push installation of the Operations Manager agent, check the alert details for the related error code. Use that error code with the following table to troubleshoot the alert.

 

Error Error code Remediation Steps

The MOM Server could not execute WMI Query "Select * from Win32_Environment where NAME='PROCESSOR_ARCHITECTURE'" on computer server.domain.com

Operation: Agent Install

Install account: domain\account

Error Code: 80004005

Error Description: Unspecified error

80004005

  1. Check the PATH environment variable.  If the PATH statement is very long, this might fail. Reduce the path by converting any long file name destinations to the 8.3 file name format, and remove any PATH statements that are not required.

  2. The performance counters on the target agent might be corrupted. To rebuild all performance counters including extensible and third-party counters in Windows Server 2003, at a command prompt, type the following commands. Press ENTER after each command.

    cd \Windows\System32

    lodctr /R

    (Note that /R is uppercase.)

    Windows Server 2003 rebuilds all the counters because it reads all the .ini files in the C:\Windows\Inf\009 folder for the English operating system. For more information about how to manually rebuild Performance Center Library, see Article 300956 in the Microsoft Knowledge Base (http://go.microsoft.com/fwlink/?LinkId=181890).

  3. Install the agent manually. For instructions about agent installation, see Deploying Windows Agents (http://go.microsoft.com/fwlink/?LinkId=180383). 

The MOM Server could not execute WMI Query "Select * from Win32_OperatingSystem" on computer “servername.domain.com”

Operation: Agent Install

Install account: DOMAIN\account

Error Code: 800706BA

Error Description: The RPC server is unavailable.

8004100A

800706BA

  1. Ensure that the account that is used to install the agent is a member of the Administrators group on the local computer on which you want to install the agent.

  2. Check to ensure that the firewall on the computer on which you want to install the agent is not blocking RPC/NetBIOS access.

  3. Inspect Windows Management Instrumentation (WMI) health by following these steps:

    1. On the management server, on the taskbar, click Start, click Run, type Wbemtest, and then click OK.

    2. In the Windows Management Instrumentation Tester window, click Connect.

    3. In the Namespace box, type \\<FQDN>\Root\Cimv2, using the FQDN of the computer on which you want to install the agent, and then click Connect.

    4. If the previous step fails, on the target computer, click Start, click Run, type Wbemtest, and then click OK.

    5. In the Windows Management Instrumentation Tester window, click Connect.

    6. In the Namespace box, type \\Root\Cimv2, and then click Connect.

    7. If the connection succeeds, click Query, type Select * from win32_operatingsystem, and then click Apply.

  4. Check to ensure that the firewall on the computer on which you want to install the agent is not blocking ICMP access.

The MOM Server failed to open service control manager on computer "servername.domain.com". Access is Denied

Operation: Agent Install

Install account: DomainName\User Account

Error Code: 80070005

Error Description: Access is denied.

80070005

80041002

  1. Ensure that the account that is used to install the agent is a member of the Administrators group on the local computer on which you want to install the agent.

  2. If the computer on which you want to install the agent is a domain controller and the account used to install the agent is not a domain administrator, work with your Microsoft Active Directory directory service team to install the agent manually.

  3. Disable McAfee antivirus software during agent installation.

The MOM Server failed to open service control manager on computer "servername.domain.com". Access is Denied

Operation: Agent Install

Install account: DomainName\User Account

Error Code: 80070005

Error Description: Access is denied.

800706BA

  1. Check to ensure that the firewall on the computer on which you want to install the agent is not blocking remote procedure call (RPC)/NetBIOS access.

  2. This error can be caused by a DNS resolution issue. Make sure the computer on which you want to install the agent and the management server can ping each other, using both NetBIOS and FQDN.

  3. Check to ensure that the firewall on the computer on which you want to install the agent is not blocking Internet Control Message Protocol (ICMP) access.

  4. Check to make sure the RPC service is started.

The MOM Server failed to acquire lock to remote computer servername.domain.com. This means there is already an agent management operation proceeding on this computer, please retry the Push Agent operation after some time.

Operation: Agent Install

Install account: DOMAIN\account

Error Code: 80072971

Error description: Unknown error 0x80072971

80072971

This problem occurs if the LockFileTime.txt file is located in the following folder on the remote computer:

%Windir%\422C3AB1-32E0-4411-BF66-A84FEEFCC8E2

When you install or remove a management agent, the Operations Manager 2007 management server copies temporary files to the remote computer. One of these files is named LockFileTime.txt. This lock file is intended to prevent another management server from performing a management agent installation at the same time as the current installation. If the management agent installation is unsuccessful and if the management server loses connectivity with the remote computer, the temporary files might not be removed. Therefore, the LockFileTime.txt may remain in the folder on the remote computer. When the management server next tries to perform an agent installation, the management server detects the lock file. Therefore, the management agent installation is unsuccessful.

For more information about this error message, see Article 934760 in the Microsoft Knowledge Base (http://go.microsoft.com/fwlink/?LinkId=181897).

The MOM Server detected that the following services on computer "(null);NetLogon" are not running. These services are required for push agent installation. To complete this operation, either start the required services on the computer or install the MOM agent manually by using MOMAgent.msi located on the product CD.

Operation: Agent Install

Remote Computer Name: servername.domain.com

Install account: DOMAIN\account

Error Code: C000296E

Error Description: Unknown error 0xC000296E

C000296E

This error occurs when the Netlogon service is not running. Set the Netlogon service to Automatic startup type and start the service.

The MOM Server detected that the following services on computer "winmgmt;(null)" are not running

C000296E

The WMI service is not running or WMI is corrupted. Start the WMI service if it is not running. To inspect WMI health, follow these steps:

  1. On the management server, click Start, click Run, type Wbemtest, and then click OK.

  2. In the Windows Management Instrumentation Tester window, click Connect.

  3. In the Namespace box, type \\<FQDN>\Root\Cimv2, using the FQDN of the computer on which you want to install the agent, and then click Connect.

  4. If the previous step fails, on the target computer, click Start, click Run, type Wbemtest, and then click OK.

  5. In the Windows Management Instrumentation Tester window, click Connect.

  6. In the Namespace box, type \\Root\Cimv2, and then click Connect.

  7. If this succeeds, click Query, type Select * from win32_operatingsystem, and then click Apply.

The MOM Server detected that the Windows Installer service (MSIServer) is disabled on computer "servername.domain.com". This service is required for push agent installation. To complete this operation on the computer, either set the MSIServer startup type to "Manual" or "Automatic", or install the MOM agent manually by using MOMAgent.msi located on the product CD.

Operation: Agent Install

Install account: DOMAIN\account

Error Code: C0002976

Error Description: Unknown error 0xC0002976

C0002976

The Windows Installer service is not running or is set to disabled. Set the Windows Installer service to Manual or Automatic and start the service.

The Agent Management Operation Agent Install failed for remote computer servername.domain.com.

Install account: DOMAIN\account

Error Code: 80070643

Error Description: Fatal error during installation.

Microsoft Installer Error Description: For more information, see Windows Installer log file "C:\Program Files\System Center Operations Manager 2007\AgentManagement\AgentLogs\servernameAgentInstall.LOG C:\Program Files\System Center Operations Manager 2007\AgentManagement\AgentLogs\servernameMOMAgentMgmt.log" on the Management Server.

80070643

Enable the Automatic Updates service. Install the agent, and then disable the Automatic Updates service if you want the service disabled.

Call was canceled by the message filter

80010002

Install the latest Operations Manager service pack and then try reinstalling the agent.

The MOM Server could not find directory \\I.P.\C$\WINDOWS\. Agent will not be installed on computer <computer name>. Please verify the required share exists.

80070006

Verify that the share and path exist. If the share does not exist, perform a manual agent installation. For instructions about agent installation, see Deploying Windows Agents (http://go.microsoft.com/fwlink/?LinkId=180383). 

The network path was not found.

80070035

  1. Verify that the management server can ping the computer on which you want to install the agent, using the fully qualified domain name (FQDN). If ping is successful, click Start, click Run, and then type the FQDN. If the management server cannot browse the target computer, check the firewall settings.

  2. Perform a manual agent installation. For instructions about agent installation, see Deploying Windows Agents (http://go.microsoft.com/fwlink/?LinkId=180383). 

The Agent Management Operation Agent Install failed for remote computer <computer name>. There is not enough space on the disk.

80070070

Free space on the installation disk.

The MOM Server failed to perform specified operation on computer <computer name>. The semaphore timeout period has expired.

80070079

NSlookup failed on the server. Possible Domain Name System (DNS) resolution issue. Try adding the DNS name to the DNS suffix search list. Verify that the domain is in the DNS suffix search list on the management servers.

The MOM Server could not start the MOMAgentInstaller service on computer <computer name> in the time.

8007041D

80070102

NSlookup failed on the server. Possible DNS resolution issue. Try adding the DNS name to the DNS suffix search list. Verify that the domain is in the DNS suffix search list on the management servers.

The Agent Management Operation Agent Install failed for remote computer <computer name>.

80070643

  1. Ensure that the Automatic Updates service is started.

  2. Check for DNS resolution issues.

  3. Inspect WMI health by performing the following steps:

    1. On the management server, click Start, click Run, type Wbemtest, and then click OK.

    2. In the Windows Management Instrumentation Tester window, click Connect.

    3. In the Namespace box, type \\<FQDN>\Root\Cimv2, using the FQDN of the computer on which you want to install the agent, and then click Connect.

    4. If the previous step fails, on the target computer, click Start, click Run, type Wbemtest, and then click OK.

    5. In the Windows Management Instrumentation Tester window, click Connect.

    6. In the Namespace box, type \\Root\Cimv2, and then click Connect.

    7. If the connection succeeds, click Query, type Select * from win32_operatingsystem, and then click Apply.

The Agent Management Operation Agent Install failed for remote computer <computer name>. Another installation is already in progress.

80070652

In the Operations console, click Administration, and expand the Pending Management node to see if the computer has an agent installation pending. If it is listed in Pending Management, remove it, and then try the installation again.

The MOM Server detected that computer <computer name> has an unsupported operating system or service pack version

80072977

Ensure that the target computer is running a supported operating system and that the latest service pack is installed.

Not discovered

The computer on which you are trying to install an agent is not a member of the domain.

Ping fails

  1. The target computer is shut down.

  2. Firewall settings are blocking communication to the target computer.

  3. DNS is resolving to the wrong IP address.

Fail to resolve machine

Check for DNS resolution issues.

The MOM Server failed to perform specified operation on computer <computer name>. Not enough server storage.

8007046A

This is typically a memory error caused by the remote operating system that the agent is being installed on. Inspect the agent operating system health, and restart if necessary.

There are currently no logon servers available to service the logon request.

8007051F

  1. Check for DNS resolution issues.

  2. Active Directory cannot authenticate the target computer.

This installation package cannot be installed by the Windows Installer service. You must install a Windows service pack that contains a newer version of the Windows Installer service.

8007064D

Install the latest Windows Installer.

The network address is invalid.

800706AB

Check for DNS resolution issues.

The MOM Server failed to perform specified operation on computer servername. domain.com

80070040

Ensure that the account used to install the agent is a member of the Administrators group on the local computer on which you want to install the agent.

The MOM Server detected that the actual NetBIOS name servername is not same as the given NetBIOS name provide for remote computer servername. domain.com.

80072979

  1. Check for DNS and WINS service issues.

  2. Install the agent to the computer by using the actual NetBIOS name.

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