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Outlook Web App failed to retrieve the Active Directory system configuration session.

 

Applies to: Operations Manager Management Pack for Exchange 2010

Topic Last Modified: 2011-08-02

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

  • From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.

 

Product Name

Exchange

Product Version

14.0 (Exchange 2010)

Event ID

^(54|14)$

Event Source

MSExchange OWA

Rule Path

Microsoft Exchange Server/Exchange 2010/Client Access/Outlook Web Access

Rule Name

Outlook Web App failed to retrieve the Active Directory system configuration session.

This Error event indicates that an exception occurred while the Active Directory system configuration session was being retrieved. Active Directory may be unavailable or corrupted.

To resolve this error, do one or more of the following:

  • Monitor the event logs to see whether the error resolves itself. If it does not resolve itself, check Active Directory for possible problems.

  • Contact a Microsoft Support professional to resolve this issue. To contact a Microsoft Support professional, visit the Exchange Server Solutions Center. In the navigation pane, click Assisted Support Options and use one of the assisted support options to contact a Microsoft Support professional. Because your organization may have a specific procedure for directly contacting Microsoft Product Support Services, be sure to review your organization's guidelines first.

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.

 
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