Unable to load the performance counters for the Microsoft Exchange Mail Submission Service. The respective Performance object is named MSExchangeMail Submission
Applies to: Operations Manager Management Pack for Exchange 2010
Topic Last Modified: 2011-08-02
The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.
To learn more about this alert, in Operations Manager, do one or more of the following:
From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.
Details
Product Name |
Exchange |
Product Version |
14.0 (Exchange 2010) |
Event ID |
1004 |
Event Source |
MSExchangeMailSubmission |
Alert Type |
Warning |
Rule Path |
Microsoft Exchange Server/Exchange 2010/Mailbox/Mail Submission |
Rule Name |
Unable to load the performance counters for the Microsoft Exchange Mail Submission Service. The respective Performance object is named MSExchangeMail Submission. |
Explanation
This Error event indicates that the specified performance counters for the Microsoft Exchange Mail Submission service could not load.
This error may be caused by one or more of the following conditions:
One or more performance counters for the Microsoft Exchange Mail Submission service are enabled. However, the Microsoft Exchange Mail Submission service is stopped or not responding.
The registry key that controls the specified performance counters is missing, is corrupted, or has insufficient permissions assigned to it.
The Microsoft Exchange Mail Submission service performance counters are located in the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeMailSubmission\Performance
By default, the following permissions are assigned to this registry subkey:
Administrator: Full Control
Administrators: Full Control
Authenticated Users: Read
Creator Owner: Full Control
Domain Admins: Full Control
Enterprise Admins: Full Control
Exchange Organization Administrators: Full Control
System: Full Control
The server's Computer Account: Read
Exchange Servers: Read
Exchange View-Only Administrators: Read
Server Operators: Special permissions: All permissions except: Full Control, Create Link, Write DAC or Write Owner.
User Action
To resolve this error, use one or more of the following methods:
Restart the Microsoft Exchange Mail Submission service.
Unload and reload the Microsoft Exchange Mail Submission service performance counters. To do this, follow these steps:
At a command prompt on the Hub Transport server, run the following command:
Unlodctr MSExchangeMailSubmission
The successful completion of this step should generate the following Application event log entry:
Source: LoadPerf
Event ID: 1001
Description: Performance counters for the MSExchangeMailSubmission (Microsoft Exchange Mail Submission) service were removed successfully. The Record Data contains the new values that are assigned to the system Last Counter and Last Help registry entries.
Run the following command:
Lodctr "C:\Program Files\Microsoft\Exchange Server\Setup\Perf\MailSubmissionSvcPerfCounters.ini"
The successful completion of this step should generate the following Application event log entry:
Source: LoadPerf
Event ID: 1000
Description: Performance counters for the MSExchangeMailSubmission (Microsoft Exchange Mail Submission) service were loaded successfully. The Record Data contains the new index values assigned to this service.
Restart the server to put the changes into effect.
Verify that the registry key for the Microsoft Exchange Mail Submission service performance counters exists and has the correct permissions assigned to it.
For More Information
If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.