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A user mailbox has reached the recoverable items warning quota limit.

 

Applies to: Operations Manager Management Pack for Exchange 2010

Topic Last Modified: 2011-08-02

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

  • From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.

 

Product Name

Exchange

Product Version

14.0 (Exchange 2010)

Event ID

10024

Event Source

MSExchangeIS*

Category

KHI

Alert Type

Warning

Rule Path

Microsoft Exchange Server/Exchange 2010/Mailbox/Mailbox on Database Copy

Rule Name

A user mailbox has reached the recoverable items warning quota limit.

This Error event occurs when a users mailbox reaches the recoverable items quota limit. In Microsoft Exchange Server 2010, the recoverable items folder has a configurable soft limit default of 20 GB and a hard limit default of 30 GB. When the recoverable items folder reaches the soft limit and hard limit defaults, the administrator is notified through an event log and a MOM alert. This alert fires when the Recoverable Items folder reaches the soft limit and hard limit defaults and one time per day afterward.

To resolve this problem, the user must purge items from the Recoverable Items folder by using the Purge Selected Items option in the Recoverable Items folder dialog box.

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.

 
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