The database checkpoint file (.chk) is missing or corrupted. The Microsoft Exchange Transport service is shutting down.
Applies to: Operations Manager Management Pack for Exchange 2010
Topic Last Modified: 2011-08-02
The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.
To learn more about this alert, in Operations Manager, do one or more of the following:
From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.
Details
Product Name |
Exchange |
Product Version |
14.0 (Exchange 2010) |
Event ID |
17011 |
Event Source |
MSExchangeTransport |
Alert Type |
Error |
Rule Path |
Microsoft Exchange Server/Exchange 2010/Common Components/Hub Transport and Edge Transport/Transport |
Rule Name |
The database checkpoint file (.chk) is missing or corrupted. The Microsoft Exchange Transport service is shutting down. |
Explanation
This Error event indicates that the checkpoint file that is used by the specified message queue database or Content Filtering database on the Hub Transport server or Edge Transport is missing or corrupted. The checkpoint file tracks the transaction log entries that have been committed to the database. The checkpoint file is named Trn.chk. This file is always in the same location as the corresponding database file.
By default, the message queue database file is named Mail.que and is located at C:\Program Files\Microsoft\Exchange Server\V14\TransportRoles\data\Queue. The location of the message queue database is controlled by the QueueDatabasePath parameter in the EdgeTransport.exe.config application configuration file that is located in C:\Program Files\Microsoft\Exchange Server\V14\Bin.
By default, the Content Filtering database is named Ipfiltering.edb and is located at C:\Program Files\Microsoft\Exchange Server\V14\TransportRoles\data\IPFilter. The location of the Content Filtering database is controlled by the IPFilterDatabasePath parameter in the EdgeTransport.exe.config application configuration file that is located in C:\Program Files\Microsoft\Exchange Server\V14\Bin.
User Action
To resolve this error, follow these steps:
Verify that the Microsoft Exchange Transport service is stopped.
Delete the existing Trn.chk file that corresponds to the database name that is specified in the error message text.
Start the Microsoft Exchange Transport service. The missing Trn.chk file will be created automatically.
For more information, see the following topics:
For More Information
If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.