Active Non-Smtp Delivery Queue Length - sustained for 5 minutes - Yellow(>200) - Hub Transport.
Applies to: Operations Manager Management Pack for Exchange 2010
Topic Last Modified: 2011-08-02
The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager includes a performance data collection engine that is used to query performance counter objects on computers running Exchange 2010. For this Operations Manager rule, data is collected by using the performance counter specified in the Details table.
To review the value of the performance counter that generated this alert, in Operations Manager, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
Details
Product Name |
Exchange |
Product Version |
14.0 (Exchange 2010) |
Object Name |
MSExchangeTransport Queues |
Counter Name |
Active Non-Smtp Delivery Queue Length |
Instance Name |
_Total |
Sample Interval |
60 |
Server Role |
Ex14. Hub Transport |
Warning Threshold |
200 |
Rule Path |
Microsoft Exchange Server/Exchange 2010/Hub Transport/Transport Queues |
Rule Name |
Active Non-Smtp Delivery Queue Length - sustained for 5 minutes - Yellow(>200) - Hub Transport. |
Explanation
Active Non-Smtp Delivery Queue Length indicates the number of items in the active non-SMTP queues. Non-Smtp Delivery Queue is associated with the queue for Foreign Connectors. This alert indicates that more than 200 messages have been in the active non-SMTP mailbox delivery queue for more than 5 minutes.
In Microsoft Exchange Server 2010, non-SMTP delivery is handled by delivery agent connectors and foreign connectors. For more information, see the following topics:
User Action
To resolve this performance alert, do one or more of the following:
Use the Mail Flow Troubleshooter to troubleshoot this issue. When running the tool, under What Symptom are you seeing, click Messages are backing up in one or more queues on a server. The Mail Flow Troubleshooter is located under the Toolbox node of the Exchange Management Console.
Review the System and Application event logs for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this alert.
Resolve your issue by using self-support options, assisted support options, and other resources. You can access these resources from the Exchange Server Solutions Center. From this page, click Self-Support Options in the navigation pane to use self-help options. Self-help options include searching the Microsoft Knowledge Base, posting a question at the Exchange Server forums, and other methods. Alternatively, in the navigation pane, you can click Assisted Support Options to contact a Microsoft support professional. Because your organization may have a specific procedure for directly contacting Microsoft Product Support Services, be sure to review your organization's guidelines first.
For More Information
If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.