Backend server not reachable (SharePoint Server 2010)

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Applies to: SharePoint Server 2010, SharePoint Foundation 2010

Alert Name:   Backend server not reachable

Event ID:   None

Summary:   The Word Viewing service application takes a Microsoft Office document as an input and produces a Portable Network Graphics (PNG) file, Microsoft Silverlight application, or a PDF file as output — the kind of output depends on the client application that requested the conversion.

Symptoms:   One or more of the following symptoms might appear:

  • Users get an error every time they try to view a Word document that has not been viewed before.

  • Users open a file and cannot convert it to a different format — for example, they open a .doc file and cannot save it as a .docx file.

  • The Word Viewing service application writes errors to the event log.

Cause:   One or more of the following might be the cause:

  • The Application Manager on the application server has unexpectedly stopped.

  • The Word Viewing service application stopped working.

  • The file conversion service stopped working.

Resolution:   Restart Internet Information Services

  1. Verify that the user account that is performing this procedure is a member of the local Administrators group.

  2. Open a Command Prompt window and type the following at the command prompt:

    iisreset -force