Document conversion failures high (SharePoint Server 2010)
Published: May 12, 2010
Alert Name: Document conversion failures high
Event ID: None
Summary: A high rate of conversion failures may mean something is wrong with the application server, or a configuration setting is incorrect.
Symptoms: A large number of users' documents fail to be rendered and displayed after conversion.
Cause: One or more of the following might be the cause:
Users are attempting to view a large number of corrupted documents.
The Microsoft SharePoint Server 2010 application server is malfunctioning.
Resolution: Verify availability of the application server
Verify that the application servers are consistently available.
Resolution: Restart Internet Information Services
Verify that the user account that is performing this procedure is a member of the local Administrators group.
Open a Command Prompt window and type the following at the command prompt:
Resolution: Add another server to the farm
If this failure keeps occurring, you should add a server to the farm to help load-balance the workload.