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Checking Name Resolution

Updated: April 21, 2010

Applies To: System Center Data Protection Manager 2010

Follow this procedure if the instructions for troubleshooting an issue direct you to check name resolution.

To check name resolution

  1. On the file server, run the ipconfig command. Note the Domain Name System (DNS) suffix and Internet protocol (IP) address.

  2. On the DPM server, ping the file server name to verify that the server name resolves to the correct fully qualified domain name (FQDN) and IP address.

  3. On the DPM server, run the ipconfig command. Note the DNS suffix and IP address.

  4. On the file server, ping the DPM server name to verify that the server name resolves to the correct FQDN and IP address.

    If the information obtained by ping and by ipconfig for either the file server or the DPM server is not correct, check the DNS client settings on that server.

noteNote
For instructions on using ping, see Using the ping command (http://go.microsoft.com/fwlink/?LinkId=50821) in Windows Server 2003 Help.

For instructions on using ipconfig, see Ipconfig (http://go.microsoft.com/fwlink/?LinkId=50823) in Windows Server 2003 Help.

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