Troubleshooting Disaster Recovery Issues

Article
05/17/2011

Applies To: System Center Data Protection Manager 2010

The following table provides troubleshooting guidance on DPM disaster recovery issues.

Disaster Recovery Issues

Issue	Possible Cause	Resolution
Error ID: 31008 appears because DPM only refreshes protection agents every 30 minutes.	If a protected domain controller or secondary server becomes unavailable, the protection agents are not automatically refreshed in DPM Administration Console.	For disaster recovery scenarios, in DPM Administrator Console you must wait for the scheduled installation list refresh, which is a maximum of 30 minutes. To manually refresh the protection agents, in the Management task area, click the Agents tab, select the computer, and then in the Actions pane, click Refresh information.
BMR and System State backups inaccessible	If your computer’s localization settings are set to Czech, then the period (.) that DPM adds at the end of directory name where the backups are stored maybe the issue.	Rename the directory without the period (.) at the end.

Error ID: 31008 appears because DPM only refreshes protection agents every 30 minutes.

If a protected domain controller or secondary server becomes unavailable, the protection agents are not automatically refreshed in DPM Administration Console.

For disaster recovery scenarios, in DPM Administrator Console you must wait for the scheduled installation list refresh, which is a maximum of 30 minutes.

To manually refresh the protection agents, in the Management task area, click the Agents tab, select the computer, and then in the Actions pane, click Refresh information.

BMR and System State backups inaccessible

If your computer’s localization settings are set to Czech, then the period (.) that DPM adds at the end of directory name where the backups are stored maybe the issue.

Rename the directory without the period (.) at the end.

Troubleshooting Disaster Recovery Issues

Additional resources