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Smart Card Events

Published: February 18, 2010

Updated: February 18, 2010

Applies To: Windows 7, Windows Server 2008 R2

A number of events can be used to monitor smart card activities on a computer, including installation, use, and errors. The following sections describe the events and information that can be used to manage smart cards in an organization.

The Smart Card resource manager does not use the device name from Device Manager to describe a smart card reader. Instead, the name is constructed from three device attributes that are queried from the reader driver directly.

The following three attributes are used to construct the smart card reader name:

  • Vendor name

  • Interface device type

  • Device unit

The smart card reader device name is constructed in the form <VendorName><Type><DeviceUnit>. For example 'Contoso Smart Card Reader 0' is constructed from the following information:

  • Vendor name: Contoso

  • Interface device type: Smart Card Reader

  • Device unit: 0

 

Event ID Warning message Description

620

Smart Card Resource Manager was unable to cancel IOCTL %3 for reader '%2': %1. The reader may no longer be responding. If this error persists, your smart card or reader may not be functioning correctly. %n%nCommand Header: %4

This occurs if the resource manager attempts to cancel a command to the smart card reader during shutdown of the smart card service or after a smart card is removed from the smart card reader and the command could not to be canceled. This may leave the smart card reader in an unusable state until it is removed from the computer or the computer is restarted.

%1 = Windows error code

%2 = Smart card reader name

%3 = IOCTL being canceled

%4 = First 4 bytes of the command that was sent to the smart card

619

Smart Card Reader '%2' has not responded to IOCTL %3 in %1 seconds. If this error persists, your smart card or reader may not be functioning correctly. %n%nCommand Header: %4

This occurs when a reader has not responded to an IOCTL after an unusually long period of time. Currently, this error is sent after a reader does not respond for 150 seconds. If this happens, this may leave the smart card reader in an unusable state until it is removed from the computer or the computer is restarted.

%1 = Number of seconds the IOCTL has been waiting

%2 = Smart card reader name

%3 = IOCTL sent

%4 = First 4 bytes of the command that was sent to the smart card

 

Event ID Error message Description

202

Failed to initialize Server Application

An error occurred, and the service cannot initialize properly. Restarting the computer may resolve the error.

203

Server Control has no memory for reader reference object.

This is an internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the error.

204

Server Control failed to create shutdown event: %1

This is an internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the error.

%1 = Windows error code

205

Reader object has duplicate name: %1

There are two smart card readers that have the same name. Remove the smart card reader that is causing this error.

%1 = Name of the smart card reader that is duplicated

206

Failed to create global reader change event.

This is an internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the error.

401

Reader shutdown exception from eject smart card command

A smart card reader could not eject a smart card while the smart card reader was shutting down.

406

Reader object cannot Identify Device

A smart card reader did not properly respond to a request for information about the device that is required for constructing the smart card reader name. The smart card reader will not be recognized by the service until it is removed from the computer and reinserted or until the computer is restarted.

502

Initialization of Service Status Critical Section failed

This is an internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the error.

504

Resource Manager cannot create shutdown event flag:  %1

This is an internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the error.

%1 = Windows error code

506

Smart Card Resource Manager failed to register service:  %1

This is an internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the error.

%1 = Windows error code

506

Smart Card Resource Manager received unexpected exception from PnP event %1

An attempt to add a Plug and Play reader failed. The device may already be in use or may be defective. To resolve this error, try to add the device again or restart the computer.

%1 = The affected handle name

507

No memory available for Service Status Critical Section

There is not enough system memory available. This prevents the service from managing the status. Restarting the computer may resolve the error.

508

Smart Card Resource Manager received unexpected exception from PnP event %1

An attempt to add a Plug and Play reader failed. The device may already be in use or may be defective. To resolve this error, try to add the device again or restart the computer.

%1 = The affected handle name

509

Smart Card Resource Manager received unexpected exception from PnP event %1

An attempt to add a Plug and Play reader failed. The device may already be in use or may be defective. To resolve this error, try to add the device again or restart the computer.

%1 = The affected handle name

510

Smart Card Resource Manager received NULL handle from PnP event %1

An attempt to add a Plug and Play smart card reader failed. The device may already be in use or may be defective. To resolve this error, try to add the device again or restart the computer.

%1 = The affected handle name

511

Smart Card Resource Manager received unexpected exception from PnP event %1

An attempt to add a Plug and Play reader failed. The device may already be in use or may be defective. To resolve this error, try to add the device again or restart the computer.

%1 = The affected handle name

512

Smart Card Resource Manager received NULL handle from PnP event %1

An attempt to add a Plug and Play smart card reader failed. The device may already be in use or may be defective. To resolve this error, try to add the device again or restart the computer.

%1 = The affected handle name

513

Smart Card Resource Manager received unexpected exception from PnP event %1

An attempt to add a Plug and Play reader failed. The device may already be in use or may be defective. To resolve this error, try to add the device again or restart the computer.

%1 = The affected handle name

514

Smart Card Resource Manager failed to add reader %2: %1

This is an internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the error.

%1 = Windows error code

%2 = Smart card reader name

515

Smart Card Resource Manager failed to declare state:  %1

This is an internal unrecoverable error that indicates a failure in the smart card service. The smart card service may not operate properly. Restarting the service or computer may resolve this error.

%1 = Windows error code

516

Smart Card Resource Manager Failed to declare shutdown:  %1

This is an internal, unrecoverable error that indicates a failure in the smart card service. The smart card service may not be able to stop. Restarting the computer may resolve this error.

%1 = Windows error code

517

Smart Card Resource Manager received unexpected exception attempting to add reader %1

This is an internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the error.

%1 = Smart card reader name

521

Smart Card Resource Manager received NULL handle from PnP event %1

An attempt to add a Plug and Play smart card reader failed. The device may already be in use or may be defective. To resolve this error, try to add the device again or restart the computer.

%1 = The affected handle name

523

Smart Card Resource Manager received NULL handle from PnP event %1

An attempt to add a Plug and Play smart card reader failed. The device may already be in use or may be defective. To resolve this error, try to add the device again or restart the computer.

%1 = The affected handle name

602

WDM Reader driver initialization cannot open reader device:  %1

The service cannot open a communication channel with the smart card reader. You cannot use the smart card reader until the error is resolved.

%1 = Windows error code

603

WDM Reader driver initialization has no memory available to control device %1

There is not enough system memory available. This prevents the service from managing the smart card reader that was added. Restarting the computer may resolve the error.

%1 = Name of affected reader

604

Server control cannot set reader removal event:  %1

This is an internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the error.

%1 = Windows error code

605

Reader object failed to create overlapped event:  %1

This is an internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the error.

%1 = Windows error code

606

Reader object failed to create removal event:  %1

This is an internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the error.

%1 = Windows error code

607

Reader object failed to start monitor thread:  %1

This is an internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the error.

%1 = Windows error code

608

Reader monitor failed to create power down timer: %1

This is an internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the error.

%1 = Windows error code

609

Reader monitor failed to create overlapped event:  %1

This is an internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the error.

%1 = Windows error code

610

Smart Card Reader '%2' rejected IOCTL %3: %1  If this error persists, your smart card or reader may not be functioning correctly.%n%nCommand Header: %4

The reader cannot successfully transmit the indicated IOCTL to the smart card. This can indicate hardware failure, but this error can also occur if a smart card or smart card reader is removed from the system while an operation is in progress.

%1 = Windows error code

%2 = Name of the smart card reader

%3 = IOCTL that was sent

%4 = First 4 bytes of the command sent to the smart card

611

Smart Card Reader initialization failed

This is an internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve this error.

612

Reader insertion monitor error retry threshold reached:  %1

This occurs when a smart card reader fails several times to respond properly to the IOCTL that indicates whether a smart card is present in the reader. The smart card reader is marked as defective and is not recognized by the service until it is removed from the computer and reinserted or until the computer is restarted.

%1 = Windows error code

615

Reader removal monitor error retry threshold reached:  %1

This occurs when a smart card reader fails several times to respond properly to the IOCTL that indicates whether a smart card is present in the reader. The smart card reader is marked as defective and is not recognized by the service until it is removed from the computer and reinserted or until the computer is restarted.

%1 = Windows error code

616

Reader monitor '%2' received uncaught error code:  %1

This occurs when a smart card reader fails several times to respond properly to the IOCTL that indicates whether a smart card is present in the reader. The smart card reader is marked as defective and is not recognized by the service until it is removed from the computer and reinserted or until the computer is restarted.

%1 = Windows error code

%2 = Reader name

617

Reader monitor '%1' exception -- exiting thread

An unknown error occurred while monitoring a smart card reader for smart card insertions and removals. The smart card reader is marked defective and is not recognized by the service until it is removed from the computer and reinserted or until the computer is restarted.

%1 = Smart card reader name

618

Smart Card Resource Manager encountered an unrecoverable internal error.

This is an internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the error.

621

Server Control failed to access start event: %1

This is an internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the error.

%1 = Windows error code

622

Server Control failed to access stop event: %1

This is an internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the error.

%1 = Windows error code

 

Event ID Event type Event message Description

1000

Error

Could not get device ID for smart card in reader %1. The return code is %2.

Smart card Plug and Play could not obtain the device ID for the smart card. This information is required for determining the correct driver. The smart card may be defective.

%1 = Smart card reader name

%2 = Windows error code

1001

Information

Software successfully installed for smart card in reader %1. The smart card name is %2.

Smart card Plug and Play successfully installed a minidriver for the inserted card.

%1 = Smart card reader name

%2 = Name of new smart card device

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