PowerPoint document high download time (Microsoft PowerPoint Web App)
Published: May 12, 2010
Alert Name: PowerPoint document high download time
Event ID: No event ID
Summary: With Microsoft PowerPoint Web App, Microsoft SharePoint Server 2010 users can view and modify their presentations by using a Web browser. If the average time it takes to download the document is too high, it may mean something is wrong with the application server or the database server.
Symptoms: One or more of the following might be the cause:
Users who use PowerPoint Web App to view documents experience very poor performance.
In worst-case scenarios, users cannot use PowerPoint Web App to view documents because they do not receive responses from the application server.
Cause: One or more of the following might be the cause:
The database server is malfunctioning or is overloaded.
The document being downloaded is very large.
Resolution: Verify availability of database and application servers
Verify that the database servers are consistently available.
Verify that the farm application servers are consistently available.
Resolution: Add another node to the SQL Server cluster
If this failure keeps occurring, you should add a server to the SQL Server cluster to help load-balance the workload.