Export (0) Print
Expand All
Expand Minimize
This topic has not yet been rated - Rate this topic

SMTP service not running - Event 6599 (SharePoint 2010 Products)

SharePoint 2010

Published: May 12, 2010

Alert Name:   SMTP service is not running

Event ID:   6599

Summary:   Microsoft SharePoint 2010 Products sends alerts and other SharePoint 2010 Products administration messages by using a Simple Mail Transfer Protocol (SMTP) mail server. When SharePoint 2010 Products is configured to receive incoming e-mail, the SMTP service delivers e-mail messages to a drop folder. A SharePoint timer job scans the drop folder and inserts the messages into SharePoint lists.

Symptoms:   One or more of the following symptoms might appear:

  • SharePoint 2010 Products does not receive incoming e-mail.

  • Some front-end Web servers receive incoming e-mail while others do not.

  • This event appears in the event log: Event ID: 6599 Description: there was an error connecting to the Windows SMTP service.

Cause:   Automatic configuration for incoming e-mail is enabled and the Windows SMTP service is not installed on one or multiple servers, or the Windows SMTP service is not running on one or multiple servers.

note Note:

The SMTP server is not installed by default. SMTP can be added by using the Features Summary area of Server Manager in Windows Server 2008 R2.

Resolution:   Configure outgoing e-mail settings in Central Administration

  1. note Note:

    SMTP is turned off by default in SharePoint Server 2010.

    On the Central Administration Home page, click System Settings, and in the E-Mail and Text Messages (SMS) section, click Configure Outgoing E-Mail Settings.

  2. On the Outgoing E-Mail Settings page, in the Mail Settings section, type the correct SMTP server in the Outbound SMTP server box.

Resolution:   Enable and configure the SMTP service

Resolution:   Start the SMTP service

  1. note Note:

    In Internet Information Services (IIS) 6.0 Manager, connect to the SMTP server.

    Expand the server node, and look for the SMTP virtual server used by SharePoint 2010 Products.

  2. Right-click the correct virtual server, and then click Start.

Did you find this helpful?
(1500 characters remaining)
Thank you for your feedback
Show:
© 2014 Microsoft. All rights reserved.