Published: May 12, 2010
Alert Name: SMTP service is not running
Event ID: 6599
Summary: Microsoft SharePoint 2010 Products sends alerts and other SharePoint 2010 Products administration messages by using a Simple Mail Transfer Protocol (SMTP) mail server. When SharePoint 2010 Products is configured to receive incoming e-mail, the SMTP service delivers e-mail messages to a drop folder. A SharePoint timer job scans the drop folder and inserts the messages into SharePoint lists.
Symptoms: One or more of the following symptoms might appear:
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SharePoint 2010 Products does not receive incoming e-mail.
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Some front-end Web servers receive incoming e-mail while others do not.
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This event appears in the event log: Event ID: 6599 Description: there was an error connecting to the Windows SMTP service.
Cause: Automatic configuration for incoming e-mail is enabled and the Windows SMTP service is not installed on one or multiple servers, or the Windows SMTP service is not running on one or multiple servers.
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Note:
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The SMTP server is not installed by default. SMTP can be added by using the Features Summary area of Server Manager in Windows Server 2008 R2.
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Resolution: Configure outgoing e-mail settings in Central Administration
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Note:
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SMTP is turned off by default in SharePoint Foundation 2010.
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On the Central Administration Home page, click System Settings, and in the E-Mail and Text Messages (SMS) section, click Configure Outgoing E-Mail Settings.
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On the Outgoing E-Mail Settings page, in the Mail Settings section, type the correct SMTP server in the Outbound SMTP server box.
Resolution: Enable and configure the SMTP service
Resolution: Start the SMTP service
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Note:
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In Internet Information Services (IIS) 6.0 Manager, connect to the SMTP server.
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Expand the server node, and look for the SMTP virtual server used by SharePoint 2010 Products.
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Right-click the correct virtual server, and then click Start.
Change History
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Date
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Description
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Reason
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May 12, 2010
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Initial publication
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