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How to Install the Service Manager Management Server (Four-Computer Scenario)

Updated: December 1, 2010

Applies To: System Center Service Manager 2010 SP1

The following procedure describes how to install the System Center Service Manager 2010 management server, the Service Manager database, and the Service Manager console in a four-computer topology. You start the deployment process by installing the Service Manager management server and the Service Manager console on one computer and the Service Manager database on a second computer. Before you start, make sure that Microsoft SQL Server 2008 is installed on the computer that will host the Service Manager database.

During Setup, you will be prompted to provide credentials for the following accounts:

  • Management group administrator

  • Service Manager services account

  • Service Manager workflow account

For more information about the permissions that these accounts require, see "Accounts Required During Setup" in the System Center Service Manager 2010 SP1 Planning Guide (http://go.microsoft.com/fwlink/?LinkId=207215).

To install Service Manager management server, Service Manager database and console

  1. Log on to the computer that will host the Service Manager management server by using an account that has administrative rights.

  2. On the System Center Service Manager installation media, double-click the Setup.exe file.

  3. On the Microsoft System Center Service Manager 2010 page, click Install a Service Manager management server.

  4. On the Product registration page, type information in the boxes. In the Product key boxes, type the product key you received with Service Manager, or alternatively, select Install as an evaluation edition (180 day trial)?. Read the Microsoft Software License Terms, and, if applicable, click I have read, understood, and agree with the terms of the license agreement, and then click Next.

  5. On the Installation location page, verify that sufficient free disk space is available, and then click Next. If necessary, click Browse to change the location of where the Service Manager management server will be installed.

  6. On the System check results page, make sure that the prerequisite check passed or at least passed with warnings, and then click Next.

    If the prerequisite checker determines that the Microsoft Report Viewer Redistributable has not been installed, click Install Microsoft Report Viewer Redistributable. After the Microsoft Report Viewer Redistributable 2008 (KB971119) Setup wizard completes, click Check perquisites again.

  7. On the Configure the Service Manager database page, in the Database server field, type the name of the computer that will host the Service Manager database, and press the TAB key. When Default displays in the SQL Server instance box, make sure that Create a new database is selected, and then click Next. For example, type Computer 2 in the Database server box.

    WarningWarning
    A warning message appears if you are using the default collation (SQL_Latin1_General_CP1_CI_AS). Support for multiple languages in Service Manager is not possible when you are using the default collation. If later you decide to support multiple languages using a different collation, you have to re-install SQL Server. See "Microsoft SQL Server 2008 with SP1" in the System Center Service Manager 2010 SP1 Planning Guide (http://go.microsoft.com/fwlink/?LinkId=207215).

  8. On the Configure the Service Manager management group page, follow these steps:

    1. In the Management group name box, type a unique name for the group name.

      CautionCaution
      Management group names must be unique. Do not use the same management group name even when deploying a Service Manager management server and a Service Manager data warehouse management server. Furthermore, do not use the management group name that is used for Operations Manager.

    2. Click Browse, enter the user or group that you want to be the Service Manager administrator, and then click Next. For example, select the group Woodgrove\SM_Admins.

  9. On the Configure the account for Service Manager services page, click Domain account, specify the user name, password, and domain for the account, and then click Test Credentials. After you receive a The credentials were accepted message, click Next.

    noteNote
    The user name and password you provide here must be the same ones used for the Service Manager account on the data warehouse management server.

  10. On the Configure the Service Manager workflow account page, click Domain account, specify the user name, password, and domain for the account, and then click Test Credentials. After you receive a The credentials were accepted message, click Next.

  11. On the Help improve System Center page, indicate your preference for participation for both Customer Experience Improvement Program and Error Reporting. Optionally, click Tell me more about the program, and then click Next.

  12. On the Use Microsoft Update to help keep your computer secure and up-to-date page, indicate your preference for using Microsoft Update to check for Service Manager updates, and then click Next.

  13. On the Installation summary page, click Install.

  14. On the Setup completed successfully page, we recommend that you leave Open the Encryption Backup or Restore Wizard selected, and then click Close. For more information about backing up the encryption key, see Completing Deployment by Backing Up the Encryption Key.

Did you find this information helpful? Please send your suggestions and comments about System Center Service Manager documentation to scsmdocs@microsoft.com.
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