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System Center Service Manager 2010 SP1 Administrator's Guide

Updated: April 1, 2012

Applies To: System Center Service Manager 2010 SP1

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Welcome to the System Center Service Manager 2010 Administrator’s Guide. This guide describes concepts that are important to Service Manager administrators, and it includes procedures that Service Manager administrators must perform to configure Service Manager. These procedures are typically performed one time after Service Manager is deployed. The procedures in this guide help you configure Service Manager to match the policies and requirements defined by your company.

In This Section

Using Management Packs in Service Manager 2010
Provides information about how to create, import, and export management packs in Service Manager.

Using Connectors to Import Data into Service Manager
Describes how to import data into Service Manager by using connectors.

Configuration Items in Service Manager
Describes how to manage configuration items in Service Manager.

Configuring Incident Management in Service Manager
Describes how to set configuration settings that streamline the creation of incidents in Service Manager.

Configuring Workflows in Service Manager
Describes how to create and use workflows in Service Manager.

Configuring Change and Activity Management in Service Manager
Describes how to streamline change and activity management in Service Manager.

Configuring Desired Configuration Management to Generate Incidents in Service Manager
Describes how to configure Service Manager to create incidents based on desired configuration management reports from System Center Configuration Manager 2007.

Configuring Service Manager Notifications
Describes how to configure notifications in Service Manager.

Using Groups, Queues, and Lists in Service Manager
Describes how to use groups to manage configuration items, queues to manage work items, and lists to customize forms in Service Manager.

Managing User Roles in Service Manager
Provides an overview of user roles and describes how to use user roles to define a scope of activities that can be performed in Service Manager.

Managing Run As Accounts
Describes how to change the Operational System and Workflow Run As accounts.

Managing Knowledge Articles in Service Manager
Describes how to create and search for knowledge articles.

Using the Service Manager Cmdlets for Windows PowerShell
Describes how to use the Service Manager cmdlets for Windows PowerShell.

Managing the Data Warehouse in Service Manager
Describes how to view, schedule, and troubleshoot extract, transform, and load (ETL) jobs.

Managing the Self-Service Portal
Describes how to set the Configuration Manager configuration, publish contact information, configure the software deployment process, and how to publish software packages in the Self-Service Portal.

Using Service Manager Tasks to Troubleshoot Computer Problems
Describes how to use tasks to troubleshoot computer problems.

To Configure Service Manager CEIP Settings
Describes how to configure CEIP settings in Service Manager.

Appendix A - List of User Role Profiles in Service Manager
Lists the user role profiles.

Appendix B - Mapping Active Directory Domain Services Attributes to Service Manager Properties
Describes the mapping of data that is imported by Active Directory Connector to Service Manager properties.

Appendix C - Mapping Service Manager Properties to Configuration Manager Database Views
Describes the mapping of data that is imported by Configuration Manager Connector to Service Manager properties.

Appendix D - Service Manager Registry Keys
Describes registry settings for System Center Service Manager 2010.

Did you find this information helpful? Please send your suggestions and comments about System Center Service Manager documentation to scsmdocs@microsoft.com.
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