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Reports Available in Service Manager

Updated: December 1, 2010

Applies To: System Center Service Manager 2010 SP1

The following reports are available in Service Manager.

 

Report area Report name Description

Activity management

List of Activities

Provides a list of activities within a certain time frame that meet a specified criteria. The data in the report includes the type of activity, the current status, and the priority.

Activity management

List of Manual Activities

Provides a list of all the manual activities within a certain time frame that also meet the specified criteria. The data in the report includes the current status, stage, priority, and user to whom the activity is assigned.

Activity management

List of Review Activities

Provides a list of all the review activities within a certain time frame that meet the specified criteria. The data in this report includes the current status, stage, approval condition, and approval threshold.

Activity management

Manual Activity Detail

Provides detailed information about a specific manual activity, including the title, description, status, and affected customers.

Activity management

Review Activity Detail

Provides detailed information about a specific review activity, including the title, description, status, reviewers, and approval condition.

Activity management

Activity Distribution

Provides the number of activities during a specified time frame. The data in this report includes the activity status, type, and stage. You can filter the data by status, stage, or type.

Change management

Change Management KPI Trend

Provides the number and current state (in progress, completed, failed, or canceled) of change requests during a specified time frame. You can filter the data returned in this report by day, week, month, quarter, or year.

Change management

List of Change Requests

Provides a list of change requests within a certain time frame. The data in this report includes the current status, category, and user to whom the request is assigned.

Change management

Change Request Detail

Provides detailed information about a specific change request, including the title, description, status, change creator, and template.

Configuration management

Computer Detail

Provides detailed configuration information for a specific computer.

Configuration management

Computer Inventory

Provides a list of computers available in the management group.

Incident management

Incident analyst

Provides key performance metrics for a specified analyst. The data in this report includes the number of incidents assigned to the analyst, the number of incidents resolved by the analyst, the number of incidents worked on by the analyst, and any labor logged against an incident.

Incident management

Incident Details

Provides detailed information for a specific incident, including the title, description, classification, affected services, affected configuration items, and related activities.

Incident management

Incident KPI Trend

Provides the number of incidents, including the number of incidents past their targeted resolution time, the number of escalated incidents, the average time to resolution, the labor minutes per incident, and the size of the incident backlog. You can filter this data by classification or category, and by day, week, month, quarter, or year.

Incident management

Incident Resolution

Provides the number of incidents, including the number of incidents past their targeted resolution time and the average time to resolution. You can filter the data by day, week, month, quarter or year.

Incident management

List of Incidents

Provides a list of all incidents within a certain time frame. The data in this report includes the users to whom incidents are assigned, when the incidents were created, and the current status of the incidents.

Problem management

Configuration Items (CIs) with Most Incidents

Provides a list of the configuration items that have at least the number of incidents associated with them, as specified by the value you enter for Incidents per Configuration Item during the specified time frame. This report also includes the number of change requests and problems associated with the specific configuration item.

Problem management

List of Problems

Provides a list of all problems within a certain time frame.

Problem management

Problem detail

Provides detailed information for a specific problem.

Release management

List of Release Records

Provides a list of all release records within a certain time frame.

Release management

Release Record Detail

Provides detailed information for a specific release record.

Did you find this information helpful? Please send your suggestions and comments about System Center Service Manager documentation to scsmdocs@microsoft.com.
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