How to Set Resolution Time
Updated: December 1, 2010
Applies To: System Center Service Manager 2010 SP1
Use the following procedure to set a resolution time based on incident priority.
To set resolution time
In the Service Manager console, click Administration.
In the Administration pane, expand Administration, and then click Settings.
In the Settings pane, click Incident Settings.
In the Tasks pane, under Incident Settings, click Properties.
In the Incident Settings dialog box, select Resolution Time.
For each of the priority settings of 1–9, specify the amount of time for incident resolution.
Note In this release, you must close and then open the Service Manager console before resolutions times are applied to an incident.
To validate resolution time
When you create a new incident or edit an existing one, the resulting resolution times for an incident matches the values that are defined in the preceding procedures.
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