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How to Configure Desired Configuration Management to Generate Incidents

Updated: December 1, 2010

Applies To: System Center Service Manager 2010 SP1

In System Center Service Manager 2010 Service Pack 1 (SP1), you can import configuration baselines from System Center Configuration Manager 2007 by using a Configuration Manager connector. Then, you can configure Service Manager to create incidents for each Service Manager configuration item that is reported as noncompliant against the defined values.

You can use the following procedures to configure incident management to automatically generate desired configuration management-based incidents.

To configure incident management to automatically generate desired configuration management-based incidents

  1. In the Service Manager console, click Administration.

  2. In the Administration pane, expand Workflows, and then click Configuration.

  3. In the Configuration pane, double-click Desired Configuration Management Event Workflow Configuration.

  4. In the Configure Desired Configuration Management Workflows dialog box, click Add.

  5. In the Add Desired Configuration Management Workflow wizard, follow these steps:

    1. On the Before You Begin page, click Next.

      noteNote
      The Next button will be unavailable if a Configuration Manager connector has not been created.

    2. On the Workflow Information page, type a name and a description for the rule. Make sure that the Enabled check box is selected, and then click Next.

    3. On the Select System Center Configuration Manager Configuration Items page, expand all the configuration baselines that are listed, select the Configuration Manager 2007 configuration items that you want to include in the rule, and then click Next.

    4. On the Select Incident Template page, click Apply the following template, select a template for the new incidents that will be created by this rule, and then click Next.

    5. On the Select People to Notify page, select the Enable notification check box. Select the users who should be notified when an incident is created by this rule. For each user, specify the notification method and a template, and then click Add. Then, click Next.

    6. On the Summary page, make sure that the settings contain the information you expect, and then click Create.

    7. On the Completion page, make sure that you receive the following confirmation message, and then click Close:

      Desired Configuration Management Workflow Created Successfully

To validate that desired configuration management is configured

  1. Import an out-of-compliance Service Manager configuration item that would match one of the desired configuration management rules. Then, locate the desired configuration management-based incident in Service Manager.

  2. In the Service Manager console, click Work Items

  3. In the Work Items pane, expand Incident Management, and then click All Open DCM Incidents.

  4. In the All Open Desired Configuration Management Incidents pane, double-click an incident.

  5. In the Incident form, click the Compliance Errors tab.

  6. Verify that the correct configuration baseline and Configuration Manager 2007 configuration items are listed.

Did you find this information helpful? Please send your suggestions and comments about System Center Service Manager documentation to scsmdocs@microsoft.com.
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