How to Deploy the Self-Service Portal

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Applies To: System Center Service Manager 2010 SP1

In System Center Service Manager 2010, you can use the following procedure to deploy the Service Manager Self-Service Portal. The Self-Service Portal provides two Web sites, a self-service portal used by end users and an analyst portal used to manage change requests and to administer the Self-Service Portal. To completely deploy the Self-Service Portal, you have to install the Self-Service Portal, install a Secure Sockets Layer (SSL) certificate in Internet Information Services (IIS), and then enable Windows Authentication in IIS. You must deploy the Service Manager management server before you deploy the Self-Service Portal.

To install the Self-Service Portal

  1. Using the Operations System Account, log on to the computer that will host the Self-Service Portal.

  2. On the System Center Service Manager 2010 installation media, double-click the Setup.exe file.

  3. On the Microsoft System Center Service Manager 2010 page, click Install the Service Manager Web portals.

  4. On the Product registration page, type information in the boxes. In the Product key boxes, type the product key you received with Service Manager, or alternatively, select Install as an evaluation edition (180 day trial). Read the Microsoft Software License Terms, and, if applicable, click I have read, understood, and agree with the terms of the license agreement, and then click Next.

  5. On the Installation location page, verify that sufficient free disk space is available, and then click Next. If necessary, click Browse to change the installation location of the Service Manager management server.

    Note

    We recommend that you install the Self-Service Portal in the default location. Installing the Self-Service Portal in another location will require that you make configuration changes in IIS.

  6. On the System check results page, make sure that the prerequisite check passed or at least passed with warnings, and then click Next.

  7. On the Configure the Service Manager self-service portal name and port page, follow these steps:

    1. In the Web site name box, accept the default name, or type a new name.

    2. In the Port text box, type 443.

    3. In the SSL certificate list, select the Secure Sockets Layer (SSL) certificate you want to use with the Self-Service Portal, and then click Next.

    Note

    SSL is required of the Self-Service Portal.

  8. On the Select the Service Manager database page, follow these steps:

    1. In the Database server box, type the name of the computer that hosts the Service Manager database.

    2. In the SQL Server instance list, select the instance name for the Service Manager database.

    3. In the Database list, select the database that hosts the Service Manager database. (ServiceManager is the default database name.)

    4. Click Next.

  9. On the Configure account for the Service Manager self-service portal page, click Domain account.

  10. Specify the user name, password, and domain for the Service Manager services account that you specified during installation of Service Manager. For example, enter the account information for the SM_Acct domain user.

  11. Click Test Credentials. After you verify that you receive a The credentials were accepted message, click Next.

  12. On the Help improve System Center Service Manager page, indicate your preference for participation in the Customer Experience Improvement Program and in Error Reporting. Optionally, click Tell me more about the program, and then click Next.

  13. On the Use Microsoft Update to help keep your computer secure and up-to-date page, indicate your preference for using Microsoft Update to check for Service Manager updates, and then click Next.

  14. On the Installation summary page, click Install.

  15. On the Setup completed successfully page, we recommend that you leave Open the Encryption Backup or Restore Wizard selected, and then click Close. For more information about backing up the encryption key, see Completing Deployment by Backing Up the Encryption Key.

To validate the installation of the Self-Service Portal

  1. On the computer that hosts the Self-Service Portal, start Windows Internet Explorer.

    Note

    The address of the Self-Service Portal uses the Hypertext Transfer Protocol Secure (HTTPS) protocol.

  2. In the address box, type https://localhost/EndUser/Home.aspx, press ENTER, and then verify that the Self-Service Portal home page appears.

  3. In the address line, type https://localhost/Analyst/Home.aspx, press ENTER, and then verify that the analyst portal home page appears.

Did you find this information helpful? Please send your suggestions and comments about System Center Service Manager documentation to scsmdocs@microsoft.com.