Before You Deploy Service Manager 2010 SP1
Updated: December 1, 2010
Applies To: System Center Service Manager 2010 SP1
Before you start the deployment process, you need to prepare your environment for System Center Service Manager 2010 Service Pack 1 (SP1) as described in the System Center Service Manager 2010 SP1 Planning Guide (http://go.microsoft.com/fwlink/?LinkId=207215). The Planning Guide contains information about the various parts of Service Manager, the hardware and software requirements, the port assignments, and the information about the accounts you must use to deploy Service Manager. The Planning Guide also contains information about the accounts you need to create for use with Service Manager.
In addition, you have to install the Authorization Manager hotfix and the Microsoft Report Viewer Redistributable security update before starting Service Manager deployment.
Install the Authorization Manager Hotfix (KB975332)
If the Service Manager management server, data warehouse management server, or the Self-Service Portal were to lose connection to the SQL Server databases, even briefly, the connection would not automatically be re-established. The Windows team recently released a hotfix to address this issue. It is extremely import that this hotfix is installed on your computers that host a Service Manager management server, data warehouse management server, or the Self-Service Portal. For more information, seeHow to Download and Install the Authorization Manager Hotfix.
Install the Microsoft Report Viewer Redistributable Security Update (KB971119)
During installation of a Service Manager console, the prerequisite checker checks to see whether the security update for Microsoft Report Viewer 2008 Service Pack 1 Redistributable Package has been installed. If you have not installed this security update, you will have the opportunity to do so during the installation. Alternatively, you can deploy this security hotfix before starting the installation of Service Manager. For more information, seeHow to Install the Microsoft Report Viewer Redistributable Security Update.
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