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System Center Service Manager 2010 SP1 Operations Guide

Updated: December 1, 2010

Applies To: System Center Service Manager 2010 SP1

The System Center Service Manager 2010 Operations Guide provides information about how to use the Service Manager console for day-to-day tasks that you perform to manage service desk functions for your organization’s computer infrastructure. It provides detailed procedures for the following tasks:

In This Section

Searching for Information in Service Manager 2010
Describes how to search for configuration items and other incidents, problems, and knowledge articles.

Managing an Incident
Describes how incidents and incident views are created, edited, and resolved.

Troubleshooting Incidents
Describes how to troubleshoot incidents using service maps, running tasks, and by publishing announcements.

Managing a Problem
Describes how create and edit problem records, resolve problems and related incidents automatically, and how to link incidents or change request to a problem record.

Viewing and Running Reports
Describes how view and run reports.

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