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Appendix A - List of User Role Profiles in Service Manager

Updated: December 1, 2010

Applies To: System Center Service Manager 2010 SP1

This appendix provides information about the user role profiles in Service Manager.

Knowledge

 

User Role Profile Read Knowledge Articles Create Knowledge Articles Edit Knowledge Articles Delete Knowledge Articles

Report User

No

No

No

No

End Users

Yes

No

No

No

Read-Only Operators

Yes

No

No

No

Activity Implementers

Yes

No

No

No

Change Initiators

Yes

No

No

No

Incident Resolvers

Yes

No

No

No

Problem Analyst

Yes

No

No

No

Change Managers

Yes

No

No

No

Advanced Operators

Yes

Yes

Yes (CI Group Scope)

No

Authors

Yes

Yes

Yes (CI Group Scope)

Yes

Workflows

Yes

Yes

Yes

No

Administrators

Yes

Yes

Yes

Yes

Work Items

 

User Role Profile Create Work Items from All Work Item Classes Create Change Requests and Activities Edit Work Items from All Work Item Classes Edit Activities and Change Requests Edit Manual Activities (Status and Comment Fields) Edit Incidents, Problems, Manually Activities Delete Work Items

Report User

No

No

No

No

No

No

No

End Users

Yes

Yes

No

No

No

No

No

Read -Only Operators

No

No

No

No

No

No

No

Activity Implementers

No

No

No

No

Yes (WI Queue Scope)

No

No

Change Initiators

No

Yes

No

No

No

No

No

Incident Resolvers

No

No

No

No

Yes (WI Queue Scope)

Yes (WI Queue Scope)

No

Problem Analyst

No

No

No

No

Yes (WI Queue Scope)

Yes (WI Queue Scope)

No

Change Managers

No

Yes

No

Yes (WI Queue Scope)

Yes (WI Queue Scope)

No

No

Advanced Operators

Yes

Yes

Yes (WI Queue Scope)

Yes (WI Queue Scope)

Yes (WI Queue Scope)

Yes (WI Queue Scope)

No

Authors

Yes

Yes

Yes (WI Queue Scope)

Yes (WI Queue Scope)

Yes (WI Queue Scope)

Yes (WI Queue Scope)

No

Workflows

Yes

Yes

Yes

Yes

Yes

Yes

No

Administrators

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Configuration Items

 

User Role Profile Create Configuration Items Update Configuration Items Delete Configuration Items

Report User

No

No

No

End Users

No

No

No

Read-Only Operators

No

No

No

Activity Implementers

No

No

No

Change Initiators

No

No

No

Incident Resolvers

No

No

No

Problem Analyst

No

No

No

Change Managers

No

No

No

Advanced Operators

Yes

Yes (CI Group Scope)

No

Authors

Yes

Yes (CI Group Scope)

No

Workflows

Yes

Yes

No

Administrators

Yes

Yes

Yes

Implied Permissions

 

User Role Profile Read and Edit Reviewer (Vote and Comment Properties Only) Where The User Is The Reviewer Read and Edit Incidents Where The User Is The Affected User Read but Not Edit CIs Where The User Is The Affected User Work Items Assigned to User Read but Not Edit Computers Where The User Is The Primary User

Report User

No

No

No

No

No

End Users

Yes

Yes

Yes

Yes

Yes

Read-Only Operators

Yes

Yes

Yes

Yes

Yes

Activity Implementers

Yes

Yes

Yes

Yes

Yes

Change Initiators

Yes

Yes

Yes

Yes

Yes

Incident Resolvers

Yes

Yes

Yes

Yes

Yes

Problem Analyst

Yes

Yes

Yes

Yes

Yes

Change Managers

Yes

Yes

Yes

Yes

Yes

Advanced Operators

Yes

Yes

Yes

Yes

Yes

Authors

Yes

Yes

Yes

Yes

Yes

Workflows

Yes

Yes

Yes

Yes

Yes

Administrators

Yes

Yes

Yes

Yes

Yes

Notifications

 

User Role Profile Create Personal Notification Subscriptions Create Global Notification Subscriptions Edit Notification Channels Create and Edit Notification Templates

Report User

Yes

No

No

No

End Users

No

No

No

No

Read-Only Operators

Yes

No

No

No

Activity Implementers

Yes

No

No

No

Change Initiators

Yes

No

No

No

Incident Resolvers

Yes

No

No

No

Problem Analyst

Yes

No

No

No

Change Managers

Yes

No

No

No

Advanced Operators

Yes

No

No

No

Authors

Yes

No

No

No

Workflows

No

No

No

No

Administrators

Yes

Yes

Yes

Yes

Authoring

 

User Role Profile Create and Edit Views Create and Edit Tasks Create and Edit Templates Create and Edit Groups Create and Edit Queues Create, Edit, and Delete List Items

Report User

No

No

No

No

No

No

End Users

No

No

No

No

No

No

Read-Only Operators

No

No

No

No

No

No

Activity Implementers

No

No

No

No

No

No

Change Initiators

No

No

No

No

No

No

Incident Resolvers

No

No

No

No

No

No

Problem Analyst

No

No

No

No

No

No

Change Managers

No

No

No

No

No

No

Advanced Operators

No

No

No

No

No

No

Authors

Yes (Class Scoped)

Yes (Class Scoped)

Yes

No

No

Yes

Workflows

No

No

No

No

No

No

Administrators

Yes

Yes

Yes

Yes

Yes

Yes

Administration

 

User Role Profile Create, Edit, and Delete User Roles Import, Export, and Delete Management Packs Create, Edit, and Delete Connectors Configure Workflows

Report User

No

No

No

No

End Users

No

No

No

No

Read-Only Operators

No

No

No

No

Activity Implementers

No

No

No

No

Change Initiators

No

No

No

No

Incident Resolvers

No

No

No

No

Problem Analyst

No

No

No

No

Change Managers

No

No

No

No

Advanced Operators

No

No

No

No

Authors

No

No

No

No

Workflows

No

No

No

No

Administrators

Yes

Yes

Yes

Yes

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