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Troubleshooting Incidents

Updated: December 1, 2010

Applies To: System Center Service Manager 2010 SP1

The procedure in this section describes how to troubleshoot incidents.

For a detailed description of the complete scenario for troubleshooting incidents, see Sample Scenario: Managing Incidents and Problems.

Follow this step to troubleshoot incidents.

 

Task Description

Step 1: How to Troubleshoot an Incident Using a Service Map

Describes how to troubleshoot an incident using a service map to view the configuration items that are part of a service.

noteNote
You might not be able to successfully troubleshoot all incidents with this step.

Did you find this information helpful? Please send your suggestions and comments about System Center Service Manager documentation to scsmdocs@microsoft.com.
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