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Using Groups, Queues, and Lists in Service Manager

Updated: December 1, 2010

Applies To: System Center Service Manager 2010 SP1

In Service Manager, you can use groups to manage configuration items, queues to manage work items, and lists to customize forms to classify different objects such as incidents, change requests, activities or configuration items. Use the overview and the following procedures to help you manage these items.

In This Section

About Groups, Queues, and Lists
Provides an overview of groups, queues, and lists in Service Manager.

How to Create a Group in Service Manager
Describes how to create a group.

How to Create a Queue
Describes how to create a queue.

How to Edit a Queue
Describes how to edit a queue.

How to Add a List Item
Describes how to add a list item.

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