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How to Verify a Notification Configuration

Updated: December 1, 2010

Applies To: System Center Service Manager 2010 SP1

You can use the following procedure in System Center Service Manager 2010 Service Pack 1 (SP1) to verify that you have correctly configured notifications. Generate the type of change that activates the notification subscription that was previously created. By doing this, the subscription generates and then sends a notification. Receipt of the notification verifies success. For example, create a test incident that generates an e-mail notification. The notification informs the recipient that an incident was opened.

To verify a notification configuration

  1. In the Service Manager console, click Work Items.

  2. In the Work Items pane, expand Work Items, expand Incident Management, and then click All Open Incidents.

  3. In the Tasks pane, under Incident Management, click Create Incident.

  4. In the Incident <Number> New form, enter the required information in the Affected user, Title, Classification Category, Impact, and Urgency boxes.

  5. In the Classification Category list, select E-mail Problems, and then click OK.

  6. Verify that an e-mail notification that contains the information you entered in the template is received. The e-mail title should contain the incident ID number.

Did you find this information helpful? Please send your suggestions and comments about System Center Service Manager documentation to scsmdocs@microsoft.com.
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