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Configurations for Deployment Scenarios

Updated: December 1, 2010

Applies To: System Center Service Manager 2010

For performance and scalability planning purposes, we recommend that you plan your deployment topology using scenarios that we have tested. While these are not firm guidelines, Microsoft has tested deployment topologies using these scenarios and found that each configuration achieves satisfactory performance.

Test and Small Deployment Scenarios

The test and small deployment scenarios contain only 2 servers and support 100-2000 computers. In these configurations, a single physical computer hosts a virtual server.

Test Scenario

In this scenario, we recommend the following hardware configured for roles and hardware as described.

Service Manager roles:

  • One physical computer with a management server, Service Manager database, Service Manager console and Self-Service Portal.

  • One virtual Data warehouse server. The Self-Service Portal should be placed on a physical host, or on a virtual computer other than the one hosting the data warehouse.

Hardware configuration:

  • Dual quad-core 2.66 GHz CPU (4 GB dedicated to the virtual computer)

  • 16 GB RAM for the virtual machine host

  • 200 GB of available disk space

This configuration was tested with the following load:

 

Description Value

Number of Supported End Users

Up to 500

Number of Computers in the Service Manager database

500

Number of New Incidents per Month for each computer

199

Number of New Change Requests per Month

20

Number of Concurrent Consoles

2

Is the Self-Service Portal Installed?

Yes

Is the Active Directory Connector Enabled?

Yes

Is the Configuration Manager Connector Enabled?

Yes

Is the Operations Manager Connector Enabled?

Yes

Small Scenario

In this scenario, we recommend the following hardware configured for roles and hardware as described.

Service Manager roles:

  • One physical computer with the Management Server, Service Manager database, and console.

  • One virtual Data warehouse server. The Self-Service Portal should be placed on a physical host, or on a virtual computer other than the one hosting the data warehouse.

Hardware configuration:

  • Dual quad-core 2.66 GHz CPU (4 GB dedicated to the virtual computer)

  • 16 GB RAM for the virtual machine host

  • 100 GB of available disk space

This configuration was tested with the following load:

 

Description Value

Number of Supported End Users

501-2,000

Number of Computers in the Service Manager database

2,000

Number of New Incidents per Month for each computer

1

Number of New Change Requests per Month

100

Number of Concurrent Consoles

10

Is the Self-Service Portal Installed?

Yes

Is the Active Directory Connector Enabled?

Yes

Is the Configuration Manager Connector Enabled?

Yes

Is the Operations Manager Connector Enabled?

Yes

Medium Scenario

The medium deployment scenario contains 2 servers and supports 2,001-5,000 computers. In this configuration, two physical computers host the Service Manager management server and Service Manager data warehouse management server.

We recommend the following hardware configured for roles and hardware as described.

Hardware configuration for the Service Manager management server:

  • Dual quad-core 2.66 GHz CPU

  • 8 GB RAM

  • 2 disk RAID 1

Hardware configuration for the Service Manager data warehouse management server:

  • Dual quad-core 2.66 GHz CPU

  • 4 GB RAM

  • 2 disk RAID 1

This configuration was tested with the following load:

 

Description Value

Number of Supported End Users

2,001-5,000

Number of Computers in the Service Manager database

3,000

Number of New Incidents per Month for each computer

1

Number of New Change Requests per Month

150

Number of Concurrent Consoles

15-30

Is the Self-Service Portal Installed?

Yes

Is the Active Directory Connector Enabled?

Yes

Is the Configuration Manager Connector Enabled?

Yes

Is the Operations Manager Connector Enabled?

Yes

Large Deployment Scenario

The large deployment scenario contains 4 servers and support 5,000-20,000 computers. In this large configuration, four physical computers host server roles.

In this scenario, we recommend the following hardware configured for roles and hardware as described.

Hardware configuration for the Service Manager management server:

  • Dual quad-core 2.66 GHz CPU

  • 8 GB RAM

  • 2 disk RAID 1

Hardware configuration for the Service Manager data warehouse management server:

  • Dual quad-core 2.66 GHz CPU

  • 4 GB RAM

  • 2 disk RAID 1

Hardware configuration for the Service Manager database server:

  • Dual quad-core 2.66 GHz CPU

  • 8 GB RAM

  • 4 RAID 1+0 disk drives for data

  • 2 RAID 1 disk drives for logs

Hardware configuration for the Service Manager data warehouse database server:

  • Dual quad-core 2.66 GHz CPU

  • 8 GB RAM

  • 4 RAID 1+0 disk drives for data

  • 2 RAID 1 disk drives for logs

This configuration was tested with the following load:

 

Description Value

Number of Supported End Users

5,001-20,000

Number of Computers in the Service Manager database

6,000-20,000

Number of New Incidents per Month for each computer

1

Number of New Change Requests per Month

1,000-2,000

Number of Concurrent Consoles

40-60

Is the Self-Service Portal Installed?

Yes

Is the Active Directory Connector Enabled?

Yes

Is the Configuration Manager Connector Enabled?

Yes

Is the Operations Manager Connector Enabled?

Yes

Advanced Deployment Scenario

The advanced deployment scenario contains more than 4 servers and supports more than 20,000 computers. Each additional management server can host up to 60 Service Manager consoles. In this advanced configuration, physical computers host server roles.

In this scenario, we recommend the following hardware configured for roles and hardware as described.

Hardware configuration for the Service Manager management server:

  • Dual quad-core 2.66 GHz CPU

  • 8 GB RAM

  • 2 RAID 1 disk drives

Hardware configuration for each additional Service Manager management server:

  • Dual quad-core 2.66 GHz CPU

  • 8 GB RAM

  • 2 RAID 1 disk drives

Hardware configuration for the Service Manager data warehouse management server:

  • Dual quad-core 2.66 GHz CPU

  • 4 GB RAM

  • 2 RAID 1 disk drives

Hardware configuration for the Service Manager database server:

  • Dual quad-core 2.66 GHz CPU

  • 8 GB RAM – 32 GB RAM, depending on the expected size of the database

  • 4 RAID 1+0 disk drives for data

  • 2 RAID 1 disk drives for logs

Hardware configuration for the Service Manager data warehouse database server:

  • Dual quad-core 2.66 GHz CPU

  • 8 GB RAM

  • 4 RAID 1+0 disk drives for data

  • 2 RAID 1 disk drives for logs

This configuration was tested with the following load:

 

Description Value

Number of Supported End Users

More than 20,000

Number of Computers in the Service Manager database

20,000 - 50,000 or more

Number of New Incidents per Month for each computer

1

Number of New Change Requests per Month

2,000 or more

Number of Concurrent Consoles

60-100

Is the Self-Service Portal Installed?

Yes

Is the Active Directory Connector Enabled?

Yes

Is the Configuration Manager Connector Enabled?

Yes

Is the Operations Manager Connector Enabled?

Yes

Did you find this information helpful? Please send your suggestions and comments about System Center Service Manager documentation to scsmdocs@microsoft.com.
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