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Self-Service Portal Deployment Scenarios

Updated: December 1, 2010

Applies To: System Center Service Manager 2010 SP1

The Service Manager Self-Service Portal provides two Web pages, a Self-Service Portal used by end users and an analyst portal used to manage change requests and administer the Self-Service Portal. The Self-Service Portal enables end users to perform the following functions:

  • Submit new incidents.

  • Submit new change request

  • View announcements.

  • View and search Knowledge Base articles.

  • Reset their password.

  • Configure software provisioning (requires System Center Configuration Manager 2007).

  • Contact support by e-mail, telephone, or chat.

The analyst portal is used by the IT analyst and supports the following functions:

  • View and approve review activities.

  • View and complete manual activities.

  • View change requests.

In addition, the IT analyst can perform the administrative procedures on the Self-Service Portal:

  • View, edit, and delete announcements.

  • View, edit, and delete links on the top bar.

  • Change the company logo on the Web pages.

In This Section

Guidelines for Deploying the Self-Service Portal
Provides recommendations for the deployment of the Self-Service Portal. This includes general prerequisites, security considerations, and the user roles required to deploy this feature.

Deploying the Service Manager Self-Service Portal on Internet Information Services
Provides step-by-step instructions for the deployment of the Self-Service Portal on Internet Information Services (IIS).

Deploying the Service Manager Self-Service Portal with Windows SharePoint Services 3.0
Provides step-by-step instructions for the deployment of the Self-Service Portal with Windows SharePoint Services.

Did you find this information helpful? Please send your suggestions and comments about System Center Service Manager documentation to scsmdocs@microsoft.com.
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