How to Remove Reset Password and Request Software Links

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Applies To: System Center Service Manager 2010 SP1

On the home page of the Self-Service Portal, there are two optional links, Reset Password and Request Software. The Request Software feature requires that you use Microsoft System Center Configuration Manager 2007 and configure Self-Service Portal for software provisioning. If you are not going to use either the Reset Password or Request Software features, you can use the following procedure to edit the Self-Service Portal home page to remove the Reset Password and Request Software links.

This procedure requires that you edit three files and add the following lines to each one:

ShowResetPasswordLink

ShowRequestSoftwareLink

Edit the following three files:

  • \inetpub\wwwroot\System Center Service Manager Portal\EndUser\Home.aspx

  • \inetpub\wwwroot\System Center Service Manager Portal\EndUser\MasterPages\ServiceManagerPortal.master

  • \inetpub\wwwroot\System Center Service Manager Portal\EndUser\MasterPages\ServiceManagerCommandsMaster.master

For example, in the following procedure, set both of these variables to false thereby removing both links. You have the option to set them to either true or false. By default, they are set to true.

  1. On the computer that hosts the Self-Service Portal, use Notepad to edit each of the following files:

    • \inetpub\wwwroot\System Center Service Manager Portal\EndUser\Home.aspx

    • \inetpub\wwwroot\System Center Service Manager Portal\EndUser\MasterPages\ServiceManagerPortal.master

    • \inetpub\wwwroot\System Center Service Manager Portal\EndUser\MasterPages\ServiceManagerCommandsMaster.master

  2. In each file, search for the string that begins with <SM_WebParts:HomePageTasks ID="HomePageTasksWebPart". There will be one occurrence of this string in each file.

  3. Append ShowResetPasswordLink="false" ShowRequestSoftwareLink="false" to the end of this string. For example, the string that was originally:

    <SM_WebParts:HomePageTasks ID="HomePageTasksWebPart" runat="server" Title="     " />

    would now look like the following:

    <SM_WebParts:HomePageTasks ID="HomePageTasksWebPart" runat="server" Title="     " ShowResetPasswordLink="false" ShowRequestSoftwareLink="false"/>

  4. Save each file and close Notepad.

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