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How to Create Notification Templates

Updated: April 1, 2011

Applies To: System Center Service Manager 2010 SP1

You can use the following procedures in System Center Service Manager 2010 Service Pack 1 (SP1) to create notification templates for incidents, change requests, and newly assigned activities. After you create the notification templates, you can use a notification subscription to send e-mail messages based on the templates. The notification template determines the type and format of the message to send.

noteNote
Manually copying and pasting substitution strings from other notification templates will not generally work so you should avoid copying them to prevent errors.

Two of the following procedures are prerequisites for other topics:

  • The New Activity Assigned Received Template described in the procedure To create a notification template for a newly assigned activity is the template you will need for the procedure How to Configure Activity Management Workflows.

  • The New Standard Change Request Received Template described in the procedure To create a notification template for change requests is the template you will need for the procedure How to Configure Change Management Workflows.

noteNote
In this release of System Center, notifications are sent only by e-mail.

To create a notification template for incidents

  1. In the Service Manager console, click Administration.

  2. In the Administration pane, expand Notifications, and then click Templates.

  3. In the Tasks pane, under Templates, click Create E-mail Template.

  4. On the General page of the Create E-mail Notification Template wizard, in the Notification template name box, type a name. For example, type New E-mail Incident Template. Optionally, in the Description box, you can type a description for the template that you are creating.

  5. Next to the Targeted class box, click Browse.

  6. In the Choose Class dialog box, click Incident, and then click OK.

  7. Make sure that the Service Manager Incident Management Configuration Library management pack is selected, and then click Next.

  8. On the Template Design page, in the Message subject box, type a subject for the e-mail template. For example, type New Incident created with ID#. Then, click Insert.

  9. In the Select Property dialog box, select ID, and then click Add.

  10. In the Message body box, type a description to indicate that a new incident was opened for an e-mail problem.

  11. Use the other default values on this page, and then click Next.

  12. On the Summary page, review the settings that you have selected for the template. Then, click Create.

  13. On the Completion page, click Close.

To create a notification template for change requests

  1. In the Service Manager console, click Administration.

  2. In the Administration pane, expand Notifications, and then click Templates.

  3. In the Tasks pane, under Templates, click Create E-mail Template.

  4. On the General page of the Create E-mail Notification Template wizard, in the Notification template name box, type a name. For example, type New Standard Change Request Received Template. Optionally, in the Description box, you can type a description for the template that you are creating.

  5. Next to the Targeted class box, click Browse.

  6. In the Choose Class dialog box, click Change Request, and then click OK.

  7. Make sure that the Service Manager Change Management Configuration Library management pack is selected, and then click Next.

  8. On the Template Design page, in the Message subject box, type a subject for the e-mail template. For example, type New Standard Change Request with ID#. Then, click Insert.

  9. In the Select Property dialog box, select ID, and then click Add.

  10. In the Message body box, type a description to indicate that a new standard change request was opened.

  11. Use the other default values on this page, and then click Next.

  12. On the Summary page, review the settings that you have selected for the template. Then, click Create.

  13. On the Completion page, click Close.

To create a notification template for a newly assigned activity

  1. In the Service Manager console, click Administration.

  2. In the Administration pane, expand Notifications, and then click Templates.

  3. In the Tasks pane, under Templates, click Create E-mail Template.

  4. On the General page of the Create E-mail Notification Template wizard, in the Notification template name box, type a name. For example, type New Activity Assigned Received Template. Optionally, in the Description box, you can type a description for the template that you are creating.

  5. Next to the Targeted class box, click Browse.

  6. In the Select a Class dialog box, click Manual Activity, and then click OK.

  7. Make sure that the Service Manager Activity Management Configuration Library management pack is selected, and then click Next.

  8. On the Template Design page, in the Message subject box, type a subject for the e-mail template. For example, type New Activity Assigned with ID#. Then, click Insert.

  9. In the Select Property dialog box, select ID, and then click Add.

  10. In the Message body box, type a description to indicate that an activity has been assigned.

  11. Use the other default values on this page, and then click Next.

  12. On the Summary page, review the settings that you have selected for the template. Then, click Create.

  13. On the Completion page, click Close.

To validate template creation

  • Verify that the new template you created appears in the list of notification templates.

Did you find this information helpful? Please send your suggestions and comments about System Center Service Manager documentation to scsmdocs@microsoft.com.
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