Groove Server Relay errors and events

100

The Groove Relay service was installed.

Groove Server Relay was installed and the Groove Relay service has started. No action is needed.

102

ERROR: The Groove Relay service could not be removed.

The Groove Relay service could not be removed. Contact Microsoft Support for help.

105

The Groove Relay service was started.

The Groove Relay service has started. No action is needed.

116

Starting Relay server.

The Groove Relay service is starting. No action is required.

118

ERROR: Service (Relay server) not installed: failed to install default service parameters.

Contact Microsoft Support for help.

124

WARNING: RQPurge thread stalled.

Purging of the RQS directory transaction logs has stalled. Contact Microsoft Support for help.

132

WARNING: Network Thread stalled for __ timeout periods.

Relay operations stalled for a specified period. Thread stalling does not necessarily indicate a problem and frequently the condition resolves itself. If the condition persists or a subsequent error results, contact Microsoft Support for help.

134

WARNING: TimerQueue Thread stalled for __ timeout periods.

This condition may resolve itself. Check whether the Relay server is overloaded, as described in 133. If the condition persists or a subsequent error results, contact Microsoft Support for help.

136

WARNING: FFQ Worker Thread stalled for __ timeout periods.

This condition may resolve itself. Check whether the Relay server is overloaded, as described in 133. If the condition persists, contact Microsoft Support for help.

138

WARNING: FFQ IOHelper Thread stalled for __ timeout periods.

This condition may resolve itself. If a subsequent error results, contact Microsoft Support for help.

140

WARNING: Work List Thread.

This condition may resolve itself. Check whether the Relay server is overloaded, as described in event 133. If the condition persists, contact Microsoft Support for help.

158

Error: GMS __ certificate registry key was not found, but it was found under the WOW6432Node key. Please refer to the Groove Relay Admin Guide for how to properly configure the Groove Manager certificate registry key.

A 32-bit browser was used on a 64-bit OS to import the SSL certificate for the Relay server-to-Manager server interface. See Changing SSL and administrative access settings for Groove Server Relay for information about how to import SSL certificates for the Relay server.

3003

ERROR: RQS initialization failed, another process is using the RQS subsystem, RQSPathHome __.

Usually occurs when the Relay server is started two times or when some other application is accessing the Relay database directories. Confirm whether only one Groove Relay process is running (check the Windows Task Manager). If multiple relay processes are running, stop one of them. If the error persists when only one relay process is running, contact Microsoft Support for help. See Starting and stopping Groove Server Relay for information about how to stop a Relay server process.

3008

ERROR: Open database environment failed, unable to set data directory to __, error __.

See event 3004.

3015

ERROR: RQS initialization failed, unsupported database version, RQSPathHome __.

RQS data (of client identity, device, and account information) could not be created at startup, possibly after an upgrade attempt. Contact Microsoft Support for help.

3033

ERROR: Could not create pre-allocated extent directory \<directory>\__.

FFQ directory (of client data) could not be created, possibly because of insufficient disk space. Check disk I/O and available disk space by using the Windows Event Viewer and Performance monitoring tools. If the problem persists, contact Microsoft Support for help.

4002

WARNING: Invalid IP address __ specified to bind call; defaulting to INADDR_ANY.

An administrator entered an incorrect bind address for the Relay server. Correct this error by updating the registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office Server\Relay server\Parameters and restart the Relay server.

4050

ERROR: Both IPv4 and IPv6 stack are disabled. All inbound and outbound connections to server would fail.

No network communication is possible. Enable Internet Protocol version 6 (IPv6) or Internet Protocol version 4 (IPv4) before trying to start the Relay server. For information about how to enable or disable these protocols, see the article, How to disable certain Internet Protocol version 6 (IPv6) components (https://go.microsoft.com/fwlink/p/?LinkId=184623).

5003

WARNING: Unable to examine ACL on registry key __. The service may be running with exposed security information.

Unable to find system access control list (SACL) associated with Groove client registry key, which may indicate that the relay service is running insecurely with exposed data. Contact Microsoft Support for help.

5013

ERROR: PreauthRequired and error __ returned from UserOpen, User __, account __.

The Relay server found the Groove_Server_Manager_current_NoVer member information for a client that is trying to contact the Relay server, but the file was unreadable. Contact Microsoft Support for help.

5015

WARNING: User locked out Relay server.

The Groove Server Manager user cannot access the Relay server because a Groove Server Manager setting locked this Relay server from user’s domain. To re-instate the Relay server in the Manager server domain, contact the domain administrator to reset the option.

5019

ERROR: No passphrase entered; unable to start the service.

An administrator password is required to start the relay service and the relay configuration option for Unattended startup is disabled, but a password was not supplied. Enter a valid password. If the password is unknown, you cannot start the Relay server. To recover, if the password is forgotten and cannot be recovered, you must deprovision users from the server, reconfigure it with a new relay name and password, re-register it with Groove Server Manager, and re-provision SharePoint Workspace clients.

5021

ERROR: No private key found in key file __.

The file that contains the Relay server private key (<privkey>.dat) is missing or damaged. If you backed up the private key file (by using the Backup Private Key File button on the Server tab of the Groove Relay control panel item), restore this file.

If you did not back up this file and the password is lost or forgotten, to recover, use Groove Server Manager to assign SharePoint Workspace users to another Relay server. Then, use the Groove Relay Control Panel item to re-configure the Relay server with a new name and password, re-register the Relay server with Groove Server Manager, and re-provision Groove clients.

For information about how to assign managed SharePoint Workspace users to Relay servers and how to register Relay servers with a Manager server, see articles on these topics in Operations for Groove Server 2010 Manager. For information about how to configure the Relay server, see Changing Server settings for Groove Server Relay.

5023

ERROR: Could not extract public key from private key; unable to start the service.

See error 5021.

5024

ERROR: Could not calculate certificate fingerprint from public key values; unable to start the service.

See error 5021.

5028

WARNING: World access allowed on registry key __. The service may be running with exposed security information.

The Relay server did not apply the necessary access control lists (ACLs) to the Relay server registry key during installation. Retry the installation. If the problem persists, contact Microsoft Support for help.

5030

ERROR: No private key; unable to start the service.

See error 5021.

5035

WARNING: Mac check failed on attach; msgId: __ user: ___ relay: ___ device: __

See warning 5034.

5037

WARNING: Mac check failed on IdentityReg; msgId: __ user: ___ relay: ___ device: <Relay server> timestamp __

See warning 5034.

5102

ERROR: ACL error on Registry Key [__] (__)

The Relay server failed to perform a Registry operation because of incorrect Registry access control settings. Review access control settings on the specified Registry key/Value and edit access controls as necessary.

5104

ERROR: ACL error on File [__] (_)

The Groove Relay failed to gain read/write access a file because of incorrect access control settings. Review the access control settings on the specified file and change access controls as necessary.

6011

ERROR: Failure attempting to allocate memory of size __ bytes.

A Relay server memory allocation has failed, possibly indicating a performance problem. First, restart the Relay server. If the problem persists, check whether the Relay server is overloaded, as follows:

Check CPU usage, memory, and disk I/O by using the Windows Performance monitoring tools.

Check network connections by using the Relay Statistics page of the Administrative Web interface.

Decrease the load if necessary and possible. If the problem persists, contact Microsoft Support for help.

6015

ERROR: Incorrect device scheme (should be __).

A SharePoint Workspace client device has tried to connect to the Relay server with an incorrectly formatted device URL. Contact Microsoft Support for help.

6019

WARNING: Registry Key - BandwidthDataPollInterval is out of its allowed range. Set to its default __.

A registry value related to bandwidth monitoring is invalid. Format the value correctly, as described in Configuring Groove Server Relay bandwidth usage statistics.

6027

Second Chance Exception: Handler - Done.

A severe relay error has occurred. If this problem persists, contact Microsoft Support for help.

6039

RELAY PROCESS ABORTING.

A severe relay error may have occurred. The relay has shut down (and will restart if running as a service). Contact Microsoft Support for help.

6068

WARNING: Data Path__ is not a valid directory, data will be stored in the install directory __.

The data files path, specified during Relay server installation or upgrade, is not valid. The default directory will be used instead. If this warning appears after an upgrade, pre-existing data may be inaccessible. If this warning appears at another time, it may indicate a failed volume. If the problem persists, contact Microsoft Support for help.

6070

WARNING: DumpFile Path __ is not a valid directory, Diagnostic data will be stored in the install directory __.

The diagnostic files path used for the DumpFile (specified during Groove Server Relay configuration) is not a valid path. The default Diagnostic directory will be used instead. Correct registry keys are as follows:

Data Directory

RQSPathDatabases

RQSPathLogFiles

Diagnostics Directory

6100

Error - STD Exception [__] (__)

An unhandled exception occurred. This is an internal error which causes the Groove Relay to abnormally terminate. Contact Microsoft Support for help.

6102

Error - SafeInt SafeIntDivideByZero Exception [__]

An unhandled exception occurred. This is an internal error which causes the Groove Relay to abnormally terminate. Contact Microsoft Support for help.

6104

Error - GCException (Internal Error condition) [__] Result:(__) Reason:(__)

An unhandled exception occurred. This is an internal error which causes the Groove Relay to abnormally terminate. Contact Microsoft Support for help.

7002

Entering quiescent to __, no connections are being accepted.

Relay server is receiving Groove Server Manager SOAP transmissions (a temporary condition), and is not accepting SharePoint Workspace client connections. No action necessary.

7007

Purge/Compress already running.

A periodic purge of Relay server queues was already underway when the Relay server received an administrator-initiated Purge message. No action is needed.

7009

QueueReport already running.

Relay server queue report was already being generated when Relay server received request for relay queue report from relay administrative Web pages. No action is needed.

7015

Queue Information completed after __ minute(s). Reported__ queues , __ recovered, __ failed to open.

Queue recovery information which includes the total number queues examined for recovery, the total number of queues recovered and the number of minutes required to recovery all queues, during which time the Relay server was not processing network connection requests.

7017

Purge canceled after reviewing __ queues. Purged __ messages, __ bytes. Compressed Relay server bytes.

Purge canceled after specified number of queues were reviewed (because of request from administrative Web pages). No action is needed.

7019

Starting Purge...

Relay server queue purge starting. No action is needed.

7025

FFQ Startup Recovery Begins, client listener sockets not yet opened

Relay database queues are being recovered. The Relay server will not accept incoming connection requests until recovery is complete. Database recovery is required when a database queue is closed without the data first being committed. This typically occurs after the Relay process stops abnormally.

7028

WARNING: Handling large SOAP transaction, Admin page request handling may be delayed

The Relay server has started processing a Groove Server Manager SOAP request which may require a long run-time.

8000

ERROR: Resource Monitor: Error - Resource Exhaustion, Relay Service shutting down. Upon restart, incoming connections will be rejected until low resource problem Is resolved.

One or more Relay server resources has reached its maximum limit, resulting in server shutdown. Typically, a restart follows. Previous errors usually identify the expired resource.

8004

ERROR: Resource Monitor: Error - Free disk space limit of __ GB reached on __. Incoming connections will be rejected until low resource problem is resolved.

Free space limit exceeded on specified disk. The Relay server shuts down automatically. Purge the relay queues, as described in Managing Groove Server Relay databases, and, if the Relay server diagnostics directory is located on a separate volume, purge that directory. If the condition persists, clear the disk of unnecessary (non-relay) data or replace the disk with a larger volume, and restart the server.

8006

ERROR: Free disk space limit of __ percent reached on __.

Free space limit exceeded on specified disk. If the Relay server does not shut down automatically, shut down and restart it. Purge the relay queues, as described in Managing Groove Server Relay databases and, if the Relay server diagnostics directory is located on a separate volume, purge that directory. If the condition persists, clear the disk of unnecessary (non-relay) data or replace the disk with a larger volume, and restart the server.

8008

WARNING: Approaching SSTP connection limit of __, __.__ percent remaining before limit is reached.

Approaching maximum number of SSTP connections that Relay server can support. You may want to increase relay capacity or add more Relay servers.

8016

INFO: Free disk space limit of __ percent on __ has been restored, current free disk space equals __.__ GB.

Free disk space (of the specified amount) has been restored. No action is needed. This message appears after recovery from error 8004 or warning 8005

8024

ERROR: SSTP connection limit of __, has been reached. Clients will attempt to connect to Relay using HTTP connections which consume more resources than SSTP connections.

Maximum number of SSTP connections has been reached, resulting in SSTP failover to HTTP; Groove clients will attempt to connect to relay using HTTP connections, which consume more resources than SSTP connections. You may want to increase relay capacity or add more Relay servers.

8028

Resource Monitor: MemoryLoadGreenFlowControl Set MemLoad[75] (LWM[70] HWM[75]) Current Enqueue Bytes : Local[0] Transit[11563767]

Resource Monitor: MemoryLoadYellowFlowControl Set MemLoad[85] (LWM[80] HWM[85]) Current Enqueue Bytes : Local[0] Transit[10141491]

Resource Monitor: MemoryLoadRedFlowControl Set MemLoad[92] (LWM[88] HWM[92]) Current Enqueue Bytes : Local[0] Transit[10076734]

Relay Server memory load has reached a threshold that requires a level of flow control, based on per-session bandwidth usage. The system applies flow control automatically and dynamically, based upon instantaneously measured memory load. Incoming client-originated messages contribute to memory-load until they are successfully written to the local disk, or transmission to a remote Relay server has been acknowledged.

Flow control events are generated for Relay servers that have over 8 gigabytes of memory, as part of the Groove Server 2010 Relay memory-based flow control service. Event messages indicate that a memory usage limit has been reached which starts a level or zone of flow control (indicated by color), as follows:

• Green - Memory load has reached 75% and a flow control zone has been set for a memory usage range of 70% to 75%. %. Flow control is applied only to sessions with large memory requirements. This level of flow control persists until memory load drops below the range or until memory usage reaches the level for the next zone.

• Yellow - Memory load has reached 85% and a flow control zone has been set for a memory usage range of 80% to 85%. Aggressive flow control is applied to sessions with large memory requirements, while less aggressive flow control is applied to sessions that present a smaller load. This flow control level persists until memory load drops below the range or until memoryusage reaches the level for the next zone.

• Red – Memory load has reached 92%. To ensure that the system does not fail, dynamic flow control is applied to all incoming traffic (by writing the queued messages to disk or by completing transmission to remote Relay servers) until memory consumption falls below 88%.