Could not schedule synchronization jobs - Event 5556 (SharePoint Server 2010)

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Applies to: SharePoint Server 2010, SharePoint Foundation 2010

Alert Name:   Could not schedule synchronization jobs

Event ID:   5556

Summary:   A Microsoft SharePoint Server 2010 timer job creates and schedules the two synchronization jobs that synchronize user profile information between the user profile store and user tables. The two synchronization jobs are as follows:

  • User Profile to SharePoint Full Synchronization - Performs full synchronization for all users

  • User Profile to SharePoint Quick Synchronization - Performs synchronization for any newly added users

Symptoms:   One or more of the following symptoms might appear:

  • None of the additional information stored in the user profile store is propagated to tables.

  • This event appears in the event log: Event ID: 5556 Description: Failure trying to schedule synchronization jobs. Exception message is <Exception>.

Cause:   The SharePoint Server 2010 timer service does not have sufficient permissions to start the other two timer jobs it schedules or these timer jobs do not exist.

Resolution:   Verify the timer jobs by using Central Administration

  1. Verify that the user account that is performing this procedure is a member of the Farm Administrators group.

  2. On the Central Administration Home page, click Monitoring.

  3. On the Monitoring page, in the Timer Jobs section, click Review job definitions.

  4. On Job Definitions page, find the User Profile to SharePoint Full Synchronization and User Profile to SharePoint Quick Synchronization timer jobs. To page through the timer job status data rows, click the paging arrows at the bottom of these groups.

  5. If the timer jobs do not exist, you must create them by manually running the User Profile to SharePoint Synchronization Scheduler timer job. To do this, follow these steps:

    1. On Job Definitions page, click the User Profile to SharePoint Synchronization Scheduler timer job. To page through the timer job status data rows, click the paging arrows at the bottom of these groups.

    2. On the edit Timer Job page, click Run Now.

    3. Wait a few minutes, and then check for the User Profile to SharePoint Full Synchronization and User Profile to SharePoint Quick Synchronization timer jobs again.