The System Center Service Manager Authoring Guide includes the following sections.

Introduction to the Service Manager Authoring Guide

Provides an introduction to the Authoring Guide.

Management Packs: How to Work with Management Packs

Describes how to work with management packs when customizing and authoring in Service Manager.

Classes: How to Customize and Author Classes

Describes how to customize and author classes in Service Manager.

Forms: How to Customize and Author Forms

Describes how to customize and author forms in Service Manager.

Workflows - Customizing and Authoring

Describes how to customize and author workflows in Service Manager.

Sample Scenario - The Woodgrove Bank Customization

Provides an end-to-end sample scenario that illustrates how to use the Authoring Tool.

Views Sample Scenario - How to Customize a Column Title in a View

Provides an example for customizing predefined views; customizing the Category column title in the predefined My Incidents view.

Projector Sample Scenario - Authoring a Report to Display Schema Extensions

Provides an end-to-end sample scenario that illustrates how to author a report that displays schema extensions.