Simultaneous Ringing Disabled for Response Group Service Calls in Office Communications Server 2007 R2
Microsoft Office Communications Server 2007 and Microsoft Office Communications Server 2007 R2 will reach end of support on January 9, 2018. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.
Calling an additional phone number during a Response Group call might mean ending up in a voice mail system. Learn how to avoid making such a call. This article, originally posted on the Communications Server blog, is worth a second glance.
Author: Stéphane Cavin
Publication date: April 2010 (originally published July 2009)
Product version: Microsoft Office Communications Server 2007 R2
Why is it important to not call the user’s additional phone number for Response Group call? In this article, we’ll explain this and show you how to avoid making this call.
The main goal of the Response Group Service is to route calls to individuals. When simultaneous ringing has been enabled, a user has set their forwarding settings to call an additional phone number. Doing so means that there is a chance that the call can end up on a voice mail system; for example, the voice mail of the user’s cell phone. It wouldn’t make sense to have calls routed from a Response Group to someone’s voice mail. This is the reason why simultaneous ringing is not applied to Response Group calls.
Disabling simultaneous ringing is achieved by setting a special header in SIP INVITE that is sent by the service to Microsoft Office Communications Server 2007 R2. It then interprets this header and doesn’t apply the user’s forwarding settings.
Note
Not all the user’s call-forwarding settings are applied.
The forwarding settings are as follows:
Ring me and my team-call group
Forward to my voice mail, a number, or a contact
Ring me and my delegates
Ring my delegates only
If one of these settings is selected, Office Communicator Server won’t honor the setting for Response Group calls.
If “Ring my delegates only” is selected, neither the user nor their delegates ever receives any Response Group calls. The “Ring for this many seconds before redirecting” option is ignored. The call rings for as long as it has been configured to do so in the Response Group agent group settings on the Polices tabbed page of the New Group Properties dialog box. The agent alert time is shown in seconds.
Summary
Disabling simultaneous ringing is not applied to Response Group call. This helps you avoid being sent to a user’s voice mail.
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